Contact Centre Advisor

2 weeks ago


Sevenoaks, United Kingdom YOU Personnel LTD Full time

**Contact Centre Advisor**

**Location: Sevenoaks**

**Salary: £19 - 24k DOE**

**Permanent**

Professional, fast growing company is looking to recruit an enthusiastic, personable and professional individual to deal with the day-to-day Client enquiries using your exceptional customer service and administration skills. This company is going placesand it is a great time to join.

**Role**
- First point of contact for customers
- Great customer service and administration skills, professional
- Treat customers fairly
- Respond to telephone and administrative queries, recording information accurately and confidentially
- Good team player within a friendly, professional and supportive team
- Maintain good working/up-to-date knowledge of company policies
- Ability to understand and follow documented processes and procedures
- Ability to work to KPIs

**Skillset**:

- Proficiency in Maths & English and good educational background
- Excellent verbal and written communication skills
- MS Office skills

**Preferred Background**:
**Working Pattern**:

- Permanent role - 37.5 Hour working week
- Required to work a fixed weekly Rota between the hours of 0800am - 8.00pm:

- ie: 0800am-4.00pm; 0900am-5.30pm; 11.30am-8.00pm
- 3 Weekend Days/Month ie: Sat/Sun + one further Sat OR Sun with time off in lieu ie: 1 or 2 days)
- 2 x Bank Holiday days/year (which you can request) - never work on a Christmas Day

**Benefits**
- 26 Hol Days + 1 x Birthday Day/year + 8 Bank Holiday Days
- Social working environment, great offices
- Large Company Benefits: Pension, Private Medical, Life Insurance +++
- There is no Public Transport to the facility so you must have your own method of transport. Good provision for car parking (within5-10 min walk), etc.
- ** YOU Personnel is an independent Recruitment Agency that combines 30 years of Recruitment experience. We provide recruitment solutions for PERMANENT, CONTRACT AND TEMPORARY staffing requirements. **_



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