Customer Service Advisor

**Role Title**:Care Technology Advisor

**Reporting to**:Team Leader Kent

**Contract Length**:Permanent Full Time

**Hours**:Mon to Fri 37.5 hours per week

**Location**:Kent - You will work from home but will travel in and around Kent county to complete deployments of Video Care Phonesin Customers Homes, Care Homes or similar settings

Alcove - Help us keep elderly and vulnerable people safer and better connected by using digital technology

We are looking to recruit highly motivated individuals to join us as our Care Technology Advisers and play a key role in delivering on our technology contract in the Kent area and help older and vulnerable people to live more independent lives. You will be responsible for installing our technology in our clients’ homes, working closely with family members, social workers, local authorities and the Alcove team to ensure a fully customised tech solution that provides the best for their health and well-being.

**What you will be doing**:
1) Deliver, collect, install and demonstrate, repair and maintain care technology in people's own homes across the county.

2) Work with our referring partner, Kent County Council to conduct a customised outcomes
- based assessment. This willbe conducted with professional support.

3) You will travel by driving your own vehicle.

4) You will support people of all ages to maintain their health and wellbeing, including those people who are leaving hospital or to prevent the need for them to use other health and social care support.

5) You will also be supporting unpaid carers to carry on caring for friends and family.

6) Demo at care phones to elderly people and care staff at events, care homes and care agencies

7) Day-to-day management of stock and maintenance of stock

8) Set up / repair / collection of care technology in people's own homes. This could also include supporting them to usetheir own mobile and smart home technology, apps, etc as needed. You will be supported by our team of tech advisers

9) Move and track equipment in and stock movements through our computerised bar code scanner system.

10) Respond to customer alert activations, visiting clients at home, installing standard telecare equipment.

11) Carry out risk assessments; provide advice and assistance to ensure the client’s safety and wellbeing referring them, if necessary, to appropriate services for assistance.

12) Respond to emergency requests and safeguard client’s, alerting other services or contacts.

13) Maintain and document accurately all, installations, emergencies, handovers and in accordance with agreedprocedures.

14) Manage enquiries, ensuring faulty equipment is reported making arrangements for or repair to minimise the risk.

15) Maintaining links with internal and external agencies to facilitate access to their help at times of emergency

**Essential Skills**
- Excellent interpersonal skills - you can build rapport with people easily and are a good listener
- You are a strong team player, are flexible approach and have good communication skills
- Good level of general education to GCSE or similar (as a guide 4 GSCE’s A*-C)
- Able to work in a fast-paced environment
- You can drive and have access to your own vehicle
- Ability to prioritise and categorise based on information provided and using sound judgement
- Effective organisation and time management skills. Organised and diligent. Self-starter.
- Honesty, integrity and a good team player
- Empathetic and patient with customers
- Excellent verbal and written communication skills
- Detailed and focused individual with a can do attitude to work
- Willing to work independently or as a part of a team across a variety of different tasks often in a fast paced andunpredictable environment
- Solid background in both administration and customer service/care
- Understanding of tech/tech devices

**Desirable Education**:

- Level 2 Introduction to Technology Enabled Care or equivalent
- Relevant additional qualifications e.g. administrative qualifications
- Health and Social Care qualifications
- Relevant additional qualifications e.g. Level 2/3 in Health and Social Care
- Telecare CPD Essential Experience

**Helpful**
- Experience (personal, paid or voluntary) of working with disabled adults and older people Knowledge of technology and apassion for it
- Knowledge and experience of working with Healthcare Professionals
- Experience of working with a range of partner organisations Experience within a community setting
- Experience of working in a challenging and emotional environment, dealing with clients/families that may be recentlybereaved, be at end of life, have learning disabilities or needing equipment to help rehabilitate

**Job Types**: Full-time, Permanent

**Salary**: £19,500.00-£25,000.00 per year

Additional pay:

- Performance bonus

**Benefits**:

- Flexible schedule
- Work from home
Schedule:

- 8 hour shift
- Monday to Friday
Application question(s):

- Where are you located in Ke