Customer Service Advisor

1 week ago

Sevenoaks, United Kingdom MMP Consultancy Full time

MMP Consultancy is currently recruiting an enthusiastic Customer Service Advisor to join a Housing Association based in Kent, on a permanent basis.

As a Customer Service Advisor, you will play a vital role in ensuring residents receive exceptional service and support. Your strong communication will be crucial in delivering a positive customer experience and maintaining high levels of resident satisfaction.

**Responsibilities**:

- Respond to inquiries, requests, and complaints in a timely and empathetic manner, aiming to resolve issues effectively and efficiently.
- Assist residents with housing-related matters, including rent payments, tenancy agreements, repairs, and maintenance requests.
- Deliver consistently high-quality customer service across all contact channels in accordance with the customer service standards.
- Take ownership of challenging messages and difficult conversations with customers, including helping to resolve complaints.
- Ensure customers experience a continuously improving service by listening to them and feeding back customer views.

**Requirements**:

- Experience of working in a customer service or contact centre environment.
- Commitment to making a positive difference to people by delivering great customer service.
- Comfortable using standard Microsoft office packages and in-house systems. Confident learning and using new ICT systems.
- Ability to use the most appropriate style and method of communication with internal and external customers and stakeholders.
- Ability to prioritise competing commitments and work accurately and methodically under pressure.
- Experience of dealing with challenging behaviour whilst remaining solution focussed.
- Ability to make decisions based on sound judgement.
- Experience of complying with policies, procedures and guidelines.
- Ability to be flexible and adapt to a changing work environment.

INDAD

**Job Types**: Full-time, Permanent

Pay: £28,000.00-£29,090.00 per year

**Benefits**:

- Work from home

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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