Customer Service Advisor

1 week ago


Sevenoaks, United Kingdom Page Personnel Full time

Immediate Start AvailableOn-Going Temporary PositionAbout Our ClientThe company operates in the financial services sector and is known for providing innovative solutions to its customers. As a small-sized organisation, it values efficiency and customer satisfaction.Job DescriptionHandle customer enquiries via phone, email, and other communication channels.Resolve customer issues efficiently while maintaining a professional attitude.Update and manage customer information in the system accurately.Provide detailed information about products and services to customers.Collaborate with team members to improve overall customer experience.Assist in identifying and escalating complex issues to the appropriate department.Monitor and ensure timely follow-up on unresolved queries.Contribute to maintaining a positive and supportive team environment.The Successful ApplicantA successful Customer Service advisor should have:Previous experience in a customer service advisor role.Strong communication and problem-solving skills.Ability to manage multiple tasks effectively under pressure.Proficiency in using customer relationship management (CRM) software.A proactive approach to identifying and resolving customer issues.Attention to detail and a commitment to accuracy.What's on OfferAn hourly pay rate ranging from £12.00 to £14.00.A temporary role offering flexibility and valuable experience in Financial ServicesOpportunity to work in a supportive and collaborative team environment.Benefits package to be confirmed upon appointment.If you are passionate about customer service and ready to contribute to a growing organisation in Sevenoaks, we encourage you to apply today



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