Contact Centre Agents

**Contact Centre Agents - Central Brighton**
- £25,000 per year
- Commission
- Excellent company benefits

3rd November Start

Join a dynamic and rapidly growing company that values innovation, teamwork, and customer satisfaction. We pride ourselves on providing exceptional service and creating a positive impact in the financial sector. Our team is dedicated to helping clients make the most of their investments and savings, and we are looking for passionate individuals to join us on this journey.

**The role of Contact Centre Agents**:

- Making outbound calls daily to existing customers, focusing on upselling products such as ISAs and investments.
- Achieve a conversion rate of 5%, resulting in 5 sales per day.
- Provide excellent customer service with a focus on retention and satisfaction.
- Participate in a comprehensive 2-week training program, including call listening and product knowledge.
- Work collaboratively within a team to meet and exceed sales targets.
- Maintain accurate records of calls and sales in the company database.
- Adhere to company policies and procedures, including compliance with background checks.

**The ideal Contact Centre Agents**:

- Proven experience in inbound and outbound sales, preferably within a call centre environment.
- Strong customer service skills with a focus on retention and upselling.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle a high volume of calls.
- Self-motivated with a strong desire to achieve sales targets.
- Basic understanding of financial products and services is advantageous.
- Proficient in using CRM systems and Microsoft Office Suite.