User-centred Policy Designer

**Details**:
**Reference number**:

- 422945

**Salary**:

- £62,775
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Other

**Contract type**:

- Permanent

**Type of role**:

- Other

**Working pattern**:

- Full-time

**Number of jobs available**:

- 1

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Brighton, South East England, BN1 6AF

**About the job**:
**Job summary**:
We’re looking for a User-Centred Policy Designer to lead the integration of design thinking and user-centred principles into the heart of our policy development process. This is a pivotal role in shaping policies that are not only aligned with our regulatory objectives but also accessible, inclusive, and impactful for pension savers.

You’ll lead design-driven policy innovation, working across multidisciplinary teams to embed user-led approaches into regulatory frameworks. You’ll guide the design and implementation of policy interventions, ensuring they are informed by user needs, behaviours, and evidence-based research. This includes championing co-design and participatory methods, shaping strategic direction, and supporting the transition to design-led methodologies across TPR.

You’ll also play a key role in service transformation, driving the adoption of innovative tools and practices, and fostering a culture of continuous improvement. As a leader, you’ll mentor junior designers, build internal capability, and represent TPR in external forums, contributing to the wider pensions and regulatory landscape.

**Job description**:
The User-Centred Policy Designer is responsible for leading the design activities for policy interventions that align with TPR’s regulatory objectives. They guide design-led policy approaches and ensure that policy solutions meet both user needs and regulatory compliance requirements.

In collaboration with the Sector Innovation Policy Lead and Continuous Discovery Lead, the User-Centred Policy Designer will drive innovation in policy design, placing user needs at the heart of TPR’s regulatory and strategic processes.

**Person specification**:

- Experience delivering user-centred policy design initiatives and embedding design thinking into policy practice.
- Ability to lead complex projects and guide cross-functional teams through end-to-end delivery.
- Experience using evidence and user insights to shape or improve public policy.
- Understanding of how case management systems (e.g. Dynamics 365) can support organisational goals.
- Skilled in mixed methods research and data analysis to inform design.
- Ability to communicate complex ideas clearly to a range of audiences.
- Experience facilitating stakeholder engagement and co-design processes.
- Comfortable working in dynamic environments and managing multiple priorities.
- Experience mentoring others and building internal capability in design practices.

**Benefits**:

- Alongside your salary of £62,775, Pensions Regulator contributes £18,185 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- We offer 25 days annual leave plus bank holidays, a hybrid working model, 35 hour working week (full-time), flexible working patterns, and flexitime. We also provide competitive parental leave, as well as a Civil Service Pension with an average employer contribution of 27%. Our dedicated benefits portal (Edenred) offers retail, gym, tech and restaurant discounts, and a cycle to work scheme.

**Things you need to know**:
**Selection process details**:
Feedback will only be provided if you attend an interview or assessment.

**Security**:

- People working with government assets must complete baseline personnel security standard (opens in new window) checks.

**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

**Working for the Civil Service**:

- Please note this Post is NOT regulated by the Civil Service Commission.

**Diversity and Inclusion**:

- The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
- Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

**Contact point for applicants**:
**Job contact**:
**Recruitment team**: