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Customer Service Advisor- 2nd Line

2 weeks ago

Preston, United Kingdom Currys Full time

**Customer Service Advisor
- 2nd Line**:
**Hybrid working**

**Full Time 40 hours per week, Permanent**

**The opening hours of the department are: Monday-Sunday 9.30am-6pm**

**£20,800 + benefits**

Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

Working as part of our 2nd line team, you’ll support Currys and ID Mobile customers on the phone and in writing. You’ll take ownership of your customers’ quires and complaints providing a right first time solution.

**As part of this role, you’ll be responsible for**:

- Placing the customer at the heart of every decision, assessing their needs and taking appropriate action.
- Meeting quality standards in order to contribute to the overall level of customer satisfaction.
- Achieving individual performance targets, these targets are based on individual and departmental key performance indicators.

**You will need**:

- Great written and verbal communication skills.
- To be resilient and adaptable, you’ll need to change your communication skills to fit the situation and customer.
- Passionate about delivering great customer service.
- A good understanding of consumer rights.

**We’re one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including**:

- Access to the Aviva Digital GP app, where you can access a GP 24/7.
- Hybrid working; you’ll meet in the Bolton branch as and when required for meetings, 121 and team building activities.
- Access to the NHS- approved Thrive: Mental Wellbeing app where you can get support for common Mental Health conditions and counselling that’s available 24/7.
- Discounts at our Currys stores for you and your family.

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented Complaints team and unbox your passion at the UK’s best-known retailer in tech.