Spanish Speaking Customer Service Advisor

6 days ago


Preston, United Kingdom Service Care Solutions - Sales Full time

Service Care Solutions are currently working alongside a remote call centre who are currently looking for a Spanish Speaking Customer Service Advisor to join the expanding Spanish support team. This role is based in Preston City Centre

**ROLE**: Spanish Speaking Customer Service Advisor

**LOCATION**:Preston City Centre (PR1)

**PAY RATE**:£19,500 (rising to £21,000) 1st year earnings including bonuses £23,000

**Shift Patterns**
- Monday - Friday 12:30pm - 8:30pm & 2:30pm - 10:30pm
- Shift Premium: Hourly rate + 10% extra between 5:30pm - 8:00pm
- Shift Premium: Hourly rate + 20% extra between 8:00pm - 10:30pm

**The Role**

**Principal Responsibilities**
- End-to-End Account Management by liaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teams within our Global Telecoms Client.
- Create urgency and utilise questioning skills to identify primary root-cause for non-payment of all overdue invoices
- Communicate effectively to secure payment commitments and monitor payment receipts from customers.
- Manage all customer requests for:

- Vendor forms
- Invoice copies
- Account reconciliations
- Contract copies
- Billing disputes
- Missing payment investigations
- Customer account changes (name, address, contact, VAT number, PO numbers)
- Payment or credit allocations and/or refund eligibility
- Translate customer correspondence (for agents supporting languages other than English).
- Host conference calls with key stakeholders to facilitate resolution of complex billing issues and facilitate payments for overdue invoices.
- Reduce Account Receivables (AR) on accounts have invoices overdue for 60 days or more.
- Complete thorough notation of all actions taken on Global Telecoms Client Collections system.
- Participate in continuous improvement forums to help Managers identify opportunities to streamline day-to-day tasks.

**Skills, Experience & Attributes**
- Experience of working in a customer service / collections environment
- Excellent verbal and written communication
- Fluent Portuguese both verbal and written that will be required as part of the role
- Good computer skills
- Sound judgement and decision making
- Analytical and problem solving
- Sufficient mathematical knowledge
- Attention to detail
- Ability to multi-task and set priorities
- Knowledge of collection techniques preferable
- Negotiation skills & conflict resolution
- Tenacity and resilience
- Dispute resolution
- Treats customers as valued, respected, important individuals
- Delivers expected results, exceeds KPI's

*Service Care Solutions also offer a referral bonus of upto £250 per successful placement. Please send any referrals to



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