Senior Completions Officer

2 weeks ago


Wilmslow, United Kingdom Aldermore Bank PLC Full time

**Now is your chance**

Our Completions Officers form our post offer team within Mortgages Operations based in Wilmslow and we are looking for a Conveyancing specialist to join the team.

We are a team of 12 providing a first-class service for all our customers from the issue of their mortgage offer until the day funds are released to their solicitor to enable their re-mortgage or purchase to take place. We work closely with the underwriting teams as well as third parties such as brokers, valuers and solicitors to ensure any queries relating to an offer are resolved prior to the release of funds.

You will be based in the office Thursday and Friday each week and every other Monday with flexibility to work from home on the other days. The role is Mon-Friday with flexibility to work 8-4, 9-5 or 10-6 dependent on your preferences.

**What would your day look like?**
- You will support the team in reviewing complex cases
- Support the Operations Manager in attending meetings
- Act as Subject Matter expert around the Legal processes within the Team
- Liaise with relevant underwriters, credit risk and third party partners for any completion queries to ensure an efficient completion
- Support the manager with the relationship management of solicitor performance, maintaining necessary MI, and helping to review and manage service delivery
- Development of skills and instinct, to identify potential scheme abuse and fraudulent activity
- Provide training and support to all colleagues, underwriters, post offer and in-life teams when reviewing complex conditions and queries
- Review tasks and performance to ensure quality and identify areas of development within the team

**What do we expect of you?**
- Extensive knowledge of the Post-Offer process supporting customers up to point of Completion on their purchase. and release of funds.
- Having a proactive and professional approach to drive the right first time outcome for the customer
- A knowledge and understanding of the mortgage market, including Owner Occupied, Buy-to-let and Specialist Buy-to-let.



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