Completions Officer
1 week ago
Now is your chance
The Post offer team form part of the Mortgages Operations team based in Wilmslow.
We are a growing team providing a first-class service for all our customers from the point their offer is issued until the day funds are released to their solicitor to enable their re-mortgage or purchase to take place. We work closely with the underwriting teams as well as third parties such as brokers, valuers and solicitors to ensure any queries relating to an offer are resolved prior to the release of funds.
This role will be based in our Wilmslow office however, you will be able to work a blend of both home and office each week. You’ll be made to feel part of your new team by your Line Manager, and colleagues through regular contact and virtual interaction.
What would your day look like?
Responsibility for the processing and administration of Certificate of Titles and all necessary mortgage documents to support the completion of new mortgage accounts.
Support the release of completion funds, ensuring deadlines are met and funds reach the solicitor.
Liaise with underwriters, credit risk and third party partners relating to completion queries to provide an efficient service
Ability to manage post offer case-loads, including cases at various stages within the completion and re-offer process.
To support the strong relationships with key internal (such as Distribution, Credit Risk, Financial Crime ) and external stakeholders (such as surveyors and solicitors)
Support the management of Solicitor panels, maintaining MI and supporting and managing service delivery
What do we expect of you?
Ability to flex to changing volumes and pace of work.
Knowledge of Microsoft office platforms
Having a proactive and professional approach to drive the right first time outcome for the customer
Delivering exceptional service to support a service led proposition, being a seamless continuation of the delivery through the underwriting process.
A knowledge and understanding of the mortgage market, including Owner Occupied, Residential Buy-to-let and Specialist Buy-to-let.
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