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Facilities & Estates Helpdesk Administration
2 weeks ago
£23,000.00 - £25,000.00 per year
Job type - full time, permanent, hybrid (1 day in office, 4 days wfh)
Are you passionate and driven to genuinely improve the lives of people and the teams who support them in care homes? Do you have admin and supervisory experience and love to help as you will be a senior contact for enquiries regarding goods & services so you will need to be confident, able to work on your own and manage and prioritise your own workload and help supervise the team. If that sounds like you, then Orchard Care Homes have an exciting opening for you to join our team.
About us and our benefits
Orchard Care Homes has a strong reputation in the care industry for running and managing care homes across the UK. We have over 15 years of experience, running 23 care homes across the North and Midlands. We are on a transformative journey, with 100% CQC good, rated homes and care based on individual outcomes. We have extensive development programmes and opportunities with a colleague support culture with access to a number of benefits:
We believe in investing in our people. Excellent training and progression opportunities, from day one, with career pathways to enable you to grow and develop with paid qualifications to enhance your career
25 days holiday plus all bank holidays and company pension
Flexible working from home options to suit you or prefer being in the office full time or hybrid then we have a spacious modern office in the centre of Harrogate
Our people are our heroes, and we have a range of recognition schemes
You will have access to our 24/7 Employee Support Hub offering confidential support and counselling.
We pay for your Blue Light Card scheme saving you money off all your favourite brands, restaurants and takeaways, days out and activities, travel, insurance and health and wellbeing.
Health & Fitness - A range of discounts available throughout the UK including gym membership, wellness classes and outdoor activities.
Introduction to the role
As a Facilities and Estate supervisor you will support the Estates Team coordinating tasks for team members and specialist partners from within the Harrogate support centre and out with the wider team in the field to deliver a consistently high level of service and support to our homes, staff and stakeholders. Monitoring and evaluating requests for maintenance task and their priorities is our first line of service excellence. Generally assisting with all our service offerings when it comes to assisting homes and staff with their procurement needs, whilst managing our supply chain are all part of a variety of daily duties. Assisting the Helpdesk & Project Manager with specialist tasks
Main Duties
Manage and deliver all day-to-day property related matters and procurement transactions within our portfolio of care homes.
Maintaining and updating records (including auditable trackers)
Ensuring planned regulatory requirements are actioned in a timely manner.
Placing orders with a wide range of agreed suppliers; ensuring value for money at all times.
Prioritising tasks and instructing appropriate contractors / internal support. Chasing and managing outstanding goods / services in a timely manner.
Ensuring tasks are completed within the designated timescale or escalated as required.
Supervise team and support Estates manager with management and leadership of the team in their absence
Working cooperatively with the operations team to ensure the highest standards of quality and safety are established, maintained and monitored.
Providing up to date information to aid the production of reports on task activities and spend.
Planning, implementing and managing action plans for individual homes as well as for those supporting the whole portfolio.
Working collaboratively with maintenance teams/ external maintenance teams to ensure appropriate resource is assigned to homes at all times and any sickness or holiday requirements are covered in a reasonable manner.
Relevant facts relating to the job.
This role is the first point of contact for enquiries regarding our services and is therefore often autonomous.
The role requires effective communication skills, plus the ability to develop good relationships with the homes, suppliers and professionals. In addition to this influencing and motivating skills and the ability to work as part of the team and on your own using your initiative are vital.
The role requires excellent administrative and supervisory skills. Coordination planning and collaborative working.
About Orchard Care Homes
Winner of the Gold trophy for Best Smaller Care Home Group at the CHA (Care Home Awards) 2021.
Orchard Care Homes has been providing care for older people for over 15 years. We are committed to being at the heart of the local community and delivering the same level of care that we would all wish for our loved ones.
We believe in investing in our people. Your professional development will be actively encouraged
