Facilities Coordinator

7 days ago

Harrogate, United Kingdom Castle Employment Agency Full time

An exciting opportunity for an experienced Facilities Coordinator to join a leading service based business on the outskirts of the Harrogate area. A salary of up to £25,000 is on offer alongside a comprehensive benefits package. This is a great opportunity for someone who has excellent customer service skills who has ideally worked within a helpdesk/ call centre environment previously and is looking to further their skillset. The company also provide a generous holiday entitlement, a positive and encouraging working environment alongside other additional benefits.

As a Facilities Coordinator you will be primarily responsible for managing and coordinating client requests for maintenance and repairs support. You will support and work closely with a team of Engineers to complete the work and will ensure that all queries and issues are dealt with in an efficient manner.

Key responsibilities of the Facilities Coordinator will include:

- Scheduling in all reactive and planned works to Engineers and arranging for contractors to carry out the work when necessary
- Working towards agreed key performance targets and service level agreements as discussed with individual clients
- Ensuring that all costing for jobs is done correctly and working closely with the finance to ensure the billing/invoicing process runs smoothly
- Updating and logging all information onto the inhouse system and supporting with the production of reports for the senior management team and associated external bodies
- Prioritising numerous competing tasks; continuously monitoring the progress of work whilst communicating any delays to the relevant people

We are keen to speak with individuals who have previous experience in a similar position, you may be a Helpdesk Advisor, Scheduling Assistant or a Planner looking to join a business where you are able to develop and progress.
- Enjoy and will be comfortable working in a fast paced, changeable role where you need to be able to constantly prioritise and re-prioritise tasks
- Have experience of working in a similar role or within a customer service based role which has been heavily queries based
- Have excellent communication skills and the ability to emphasise and be able to problem solve on your feet
- Be forward thinking and will be able to use their own initiative and think outside of the box
- Have a desire to add value and question existing processes when needed

Based on the outskirts of Harrogate this role is commutable from Leeds, Wetherby, Ripon and further afield. This role is accessible via public transport and is in walking distance from a train station and is on a variety of bus routes from both West and North Yorkshire.

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