Repairs and Maintenance Coordinator

**Job Description: Repairs and Maintenance Coordinator**

**The Role**:
The Maintenance & Repairs Coordinator will assist in managing and coordinating the reactive repair requirements of our clients’ properties.
- Log all reported Issues onto our in-house Fix Flo system.
- Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI’s.
- Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard.
- Chase above where needed to ensure they meet our issued KPI’s.
- Work with finance team to ensure matchup between Issue References and PO’s.
- Assist to manage awarded project works from instruction to practical completion.
- Ensuring complaints are escalated to the appropriate manager.
- Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements also MYSHON senior management team.
- First point of contact for third party vendors regarding operational issues.

**You**:

- Must have leadership qualities and experience.
- Must have excellent customer service skills.
- Must have experience in a busy helpdesk/call centre environment.
- Must be proficient in Microsoft Office (especially Excel and Outlook)
- Knowledge of property services/facilities management preferred, but not essential.
- Any trades experience a bonus.

**Who we are**

MYSHON aims to support independent living for vulnerable adults, who have acute mental health, severe leaning difficulties, alcoholism, drug addiction and physical disabilities: all within a domestic environment embedded into local communities in order to promote their independence, understanding that everyone is individual and may need tailored support.
The properties we look after often have special adaptions, depending on the Tenants specific needs and which provide a base from which local authorities can give care and support in a non-institutional environment.

**What we do**

We employ a regional management team of housing support officers and maintenance technicians who assist with Tenant needs and the management of assets.

We partner with Care Providers. Care partners support Tenants depending on their assessed needs, including helping them to maintain their tenancies, pay their bills, improve their wellbeing and learn to manage day-to-day activities more independently.

This all provides opportunities for our tenants to integrate and become active members of the local community they live in.

MYSHON provides different types of Supported Living Management:
Short Term Supported Housing - tenants are housed for a limited time only and support is provided to develop independent living skills to enable them to move on;
Move On Housing Support - for tenants to live more independently, which may or may not involve continued support.

**Our accommodation**

MYSHON provide support for a range of accommodation types including self-contained and shared accommodation.

Self-contained accommodation has all its own facilities which means that each tenant has his or her own bedroom, bathroom, kitchen and living room.

For shared accommodation there are communal kitchens, lounges and other facilities.

We do this in conjunction with Housing Associations who either own or have an interest in the properties, often via lease arrangements with institutional and private landlords.

MYSHON contract with Landlords and Care Providers to exceed service level agreements for property repairing and replacing obligations.

**Benefits**:25 days annual leave with additional days for length of services up to 28, life assurance, 5% matched employer pension, paid day off for volunteering, discounted gym membership, free onsite parking and dress down Fridays.

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- On-site parking
- Paid volunteer time
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Harrogate, HG2 8QT: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Repairs and Maintenance Coordinator