Quality and Standards Administrator

Play a key role in supporting the quality and enhancement of learning and teaching at Bangor University.

We are looking for an organised and proactive Quality & Standards Administrator to join our Quality and Standards team within the University’s Registry. This is an exciting opportunity to be part of a dedicated team helping to ensure that our academic programmes meet the highest standards and that opportunities for further enhancement are well supported.

As a Quality & Standards Administrator, you will provide administrative support for a wide range of activities related to quality assurance and enhancement, including helping to organise key events such as the University’s annual CELT (Centre for the Enhancement of Learning and Teaching) conference, supporting peer observation processes, and assisting with academic quality procedures as required.

The role involves liaison with academic staff, professional services, and external stakeholders, as well as maintaining accurate records and updating webpages and internal resources. During busy periods, you’ll also support the wider Quality and Standards team with essential administrative tasks, helping to ensure smooth service delivery across the University.

We’re looking for someone who has excellent organisational skills and attention to detail and is able to communicate clearly and professionally with a range of stakeholders. You will be confident using Microsoft Office and will enjoy working as part of a team whilst also being comfortable managing their own workload.

Committed to Equal Opportunities.

Overview

The Directorate of Student and Academic Services brings together key professional services that support the student journey and enhance the academic experience at Bangor University. The Directorate comprises three main areas:

- Registry, which oversees student administration and business support, and leads on quality assurance, academic enhancement, and curriculum management.
- Student Life, which encompasses a wide range of student-facing services including Wellbeing and Inclusivity, Library Collections, Residential Life, Student Success (covering Teaching, Learning and Language Support, Careers, and Student Advice), and the Student Experience team.
- Campus Services, responsible for the University’s day-to-day operational environment, including Facilities, Catering, Sport, the Nursery, and the Security and Response Team. From August 2025, it will also include the Management and Development Centre.

Together, these services work in close partnership with academic colleagues and other professional service directorates to provide a supportive, inclusive and high-quality environment in which students can thrive.

Purpose of the Job

The Quality & Standards Administrator will assist the Deputy Academic Registrar (Quality and Standards) and wider team in the administration of activities that assure the quality and ongoing enhancement of university programmes. This will include providing administrative assistance for the work of CELT, including providing support for the peer observation process and logístical arrangements for the annual CELT conference and CPD programme. In addition, during busy periods, the role holder will support the wider team with quality assurance tasks which may include the preparation of validation/revalidation events and administration relating to external examiner processes or academic integrity procedures. The role holder will also update webpages, Microsoft Teams folders and other sources of information with pre-prepared materials, to support the quality and standards information available to the university community.

Main

**Responsibilities**:
Administration and Service Delivery
- Provide high-quality administrative support for the management of the day-to-day administrative tasks relevant to the role.
- Coordinate and manage arrangements for meetings, events, and schedules to support team objectives and student needs.
- Provide front-line support to students, staff, and external stakeholders handling inquiries and directing them to the appropriate services where necessary, ensuring a high standard of customer service.

Data Management
- Collect, input and maintain accurate records on student information systems, ensuring data integrity and compliance with university policies and procedures.
- Compile, monitor, and report on data as directed, to support evidence-based decision-making and compliance requirements.
- Assist in monitoring data accuracy and resolving inconsistencies or errors.
- Ensure personal accountability in the management and safeguarding of student information and other confidential materials.

Problem Solving
- Address routine problems or issues promptly, ensuring a professional and student-focussed approach.
- To provide advice and guidance to students/staff in relation to established policy procedure (these queries may have been escalated from G4 assistants).
- Escalate complex or sensitive issue