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Customer Support Coordinator

2 weeks ago

Aylesford, United Kingdom Prinova US LLC Full time

**Customer Support Coordinator**

**Hybrid - Aylesford **(**Full**-time, permanent)**

**_COMPANY OVERVIEW_**

Prinova is a leading global supplier of ingredients and premix manufacturing solutions for the food, beverage and nutrition industries. Prinova holds strategic stocks in 35+ centres around the world to ensure continuity of supply and has liquid and dry premix manufacturing facilities in the UK, China and the USA. Prinova's premix business is underpinned with over 40 years of experience in ingredient sourcing and distribution, servicing customers with global inventories, market expertise and leading market positions in Vitamins, Amino Acids, Sweeteners, Preservatives, Proteins, Aroma Chemicals and more.

**_ROLE OVERVIEW_**

This role is responsible for ensuring customer requirements are satisfied through the Supply Chain process. To provide excellent customer service to existing and new customers. To ensure all orders placed by customers are entered correctly and delivered within the specified lead time where possible. To aid and upkeep the flow of information between Supply Chain and internal/external customers.

**_KEY RESPONSIBILITIES & ACCOUNTABILITIES_**
- Manage execution/administration of Sales Contract.
- Comply with Prinova internal rule and operating policies.
- Improve workflow to reduce human error and to increase accuracy in contract administration.
- Booking transport to meet required delivery dates as per contractual terms.
- Negotiate with logístical service providers to secure transportation at competitive price.
- Invoicing orders aligned with Sales contract and Company compliances.
- Preparing shipping documents, including export documentation.
- Working with operations team to ensure orders are dispatch on time for customer requested delivery dates.
- Recording OTIF delivery information.
- Point of contact for customers placing orders.
- Process urgent order requests.
- Stock holding management.
- Processing sample orders and dispatching.
- Customer MRPs when required.
- Make sure to keep records correctly entered in Access system and update Control reports are in line with shipping documents and final invoices.
- Ensure that executions of contracts are aligned with company compliance.

**_CORE COMPETENCIES / PERSON SPECIFICATIONS_**
- Education to GCSE standard minimum or Degree level equivalent.
- Excellent Commercial communication skills (Verbal and Written).
- Ability to learn new CRM systems and an excellent level of numeracy.
- Ability to work to deadlines and prioritise workload.
- Ability to work on own initiative with little supervision.
- Ability to work to a very high standard of accuracy and attention to detail.
- Ability to use MS excel at an advanced level.
- A self-starter who can cope with a fast-moving environment as well as a team player who is able to provide help and support to others within the department/organisation.
- Demonstrable organisational skills and use of initiative in order to resolve issues.
- Ability to work to deadlines and prioritise workload.
- Excellent time management skills and good interpersonal skills.
- Flexible attitude and willingness to adapt to new requirements.