Customer Service Administrator

2 weeks ago

Polegate, United Kingdom Posturite Ltd Full time

Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions.

This is a full time permanent position.

We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in Berwick (BN26 6SZ) we are operating hybrid working meaning that our staff work both from home and attend the office following an initial training period based at our Head Office in Berwick.

We are looking for an enthusiastic person who is able to process customer orders accurately and efficiently whilst providing support and guidance to internal and external customers to achieve a swift resolution.

Applicants must have previous experience in an administration role along with strong Microsoft Office skills and the ability to use multiple systems.

**Duties**:

- Regularly update customers on the progress of their enquiry or order until completion.
- Escalate non-standard customer situations and difficult cases to the Team Leader promptly.
- Ensure all customer account information and order details are accurately recorded on the required systems.
- Liaise with the Purchasing Team to ensure lead-times are communicated to customers and field management.
- Accurately process returns, credits and replacements in line with company policy
- Monitor and clear Back Order and Returns Reports to ensure deadlines are met.
- Promptly respond to enquiries from Account Managers, finding a resolution or where appropriate directing their enquiry to the relevant department.
- Support the Customer Service Team in engaging and building strong relationships with customers and Posturite staff through regular communication.
- Deliver the expected daily individual work statistics to the Team Leader and support the customer service team in achieving all objectives.
- Follow policies and procedures consistently and diligently, reporting any breach to your team leader.
- Complete any other related tasks as directed.

**Job Types**: Full-time, Permanent

**Salary**: £23,400.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

**Experience**:

- Administration: 1 year (required)

Work Location: In person

Reference ID: Trrish CSA

  • Customer Service Administrator

    2 weeks ago

    Polegate, United Kingdom Posturite Ltd Full time

    Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions. We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in Berwick (BN26 6SZ) we are operating hybrid...

  • Customer Service Administrator

    1 week ago

    Polegate, United Kingdom Posturite Ltd Full time

    Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions. This is a full time permanent. We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in Berwick...

  • Customer Service Administrator

    1 week ago

    Polegate, United Kingdom Posturite Ltd Full time

    Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions. We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in Berwick (BN26 6SZ) we are operating...

  • Customer Service Adviser

    1 week ago

    Polegate, United Kingdom Posturite Ltd Full time

    Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions. This is a full time permanent. We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in Berwick...

  • Customer Service Adviser

    1 week ago

    Polegate, United Kingdom Posturite Ltd Full time

    Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions. We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in Berwick (BN26 6SZ) we are operating hybrid...

  • Customer Service Advisor

    1 week ago

    Polegate, United Kingdom Posturite Ltd Full time

    Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions. We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in Berwick (BN26 6SZ) we are operating hybrid...

  • Office Administrator

    2 weeks ago

    Polegate, United Kingdom CavityTech Systems Ltd Full time

    This opportunity is for an office based, Office Administrator who will be a dynamic individual who will possess key attributes to transfer to this role. The role is a customer service focused role, primarily answering the phone and dealing with our customers on a daily basis, Monday to Friday, 9am to 5pm. **Roles and Responsibilities**: - To provide a high...

  • Training Administrator

    2 weeks ago

    Polegate, United Kingdom Posturite Ltd Full time

    Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions. We are practicing hybrid working split between home and office following an initial training period based in our Head Office at Berwick. We are looking for...

  • Office Administrator

    2 weeks ago

    Polegate, United Kingdom Page Personnel Finance Full time

    As an Office Administrator you will support an expanding team with a variety of responsibilities on a maternity cover assignment. **Client Details** Our client is an established business based in Polegate, within the Manufacturing and Production industry. **Description** As an Office Administrator your responsibilities will include: - Front line...

  • Managed Service Coordinator

    2 weeks ago

    Polegate, United Kingdom Posturite Ltd Full time

    Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions. This is a full time maternity cover position. We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head...