Customer Service Administrator

1 week ago

Polegate, United Kingdom Posturite Ltd Full time

Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions.

We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in Berwick (BN26 6SZ) we are operating flexible working meaning that our staff work both from home and attend the office following an initial training period based at our Head Office in Berwick.

We are looking for an enthusiastic person to book in our field based teams of installation technicians to deliver various services to our clients. Experience of using an appointment booking system would be an advantage however full training will be given.

Applicants must have previous experience in an administration role along with strong Microsoft Office skills and the aptitude to learn our in house systems.

**Duties**:

- To effectively work within appointments to allocate resources efficiently and effectively.
- Review the diaries to assess and sense check routes, make changes where necessary to improve efficiency.
- Ensure all appointment information and related order details are present and accurately recorded on the required systems.
- Ensure that all appointments are booked to meet agreed timescales.
- Escalate non-standard situations and difficult cases to the Line Manager promptly.
- Support the Aftercare teams in engaging and building strong relationships with customers and Posturite staff through regular communication.
- Support the Projects team in allocating and reserving resource.
- Use of initiative to pre-empt and solve issues.
- Answer all internal and external contact promptly ensuring the enquiry is resolved professionally, or where necessary, directed to the appropriate department.
- Regularly update customers on the progress of their enquiry and see it through to completion.
- Deliver the expected daily individual work statistics to the Line Manager and support the customer service and warranties teams in achieving all objectives.
- Follow policies and procedures consistently and diligently, reporting any breach to your Line Manager.
- Complete any other related tasks as directed.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Wellness programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Polegate, BN26 6SZ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Office: 1 year (required)

Work Location: One location

Reference ID: Trish Appointments

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