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Customer Service Administrator
2 weeks ago
Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions.
We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in Berwick (BN26 6SZ) we are operating hybrid working meaning that our staff work both from home and attend the office following an initial training period based at our Head Office in Berwick.
We are looking for an enthusiastic person who is able to process customer orders accurately and efficiently whilst providing support and guidance to internal and external customers to achieve a swift resolution.
Applicants must have previous experience in an administration role along with strong Microsoft Office skills and the ability to use multiple systems.
**Duties**:
- Regularly update customers on the progress of their enquiry or order until completion.
- Ensure all customer account information and order details are accurately recorded on the required systems.
- Accurately process returns, credits and replacements in line with company policy
- Monitor and clear Back Order and Returns Reports to ensure deadlines are met.
- Promptly respond to enquiries from the sales teams to ensure prompt resolution.
- Build strong relationships with customers and Posturite staff through regular communication.
- Deliver the expected daily individual work output to achieve team objectives.
**Salary**: £20,000.00-£22,000.00 per year
Schedule:
- Monday to Friday
**Experience**:
- Administration: 1 year (preferred)
Reference ID: Trish Customer Service
