Revenue Operations Administrator

The Role
- There are few jobs where you can make a real difference to the 2 million people who work in the UK Financial Services Industry, the 40 million consumers of financial products and the stability of our economy as a whole.
- From regulating Consumer Credit to driving action on Foreign Exchange manipulation or helping strengthen accountability in the banking sector, the FCA is working with the industry to protect consumers, ensure the integrity of the UK financial system and promote fair and effective competition.
- Our remit has significantly expanded since our creation in 2013, with the number of firms we regulate growing from 23,000 to 56,000. We oversee conduct across the full span of the financial sector from global investment banks to high street payday lenders and are now preparing to implement a new strategy that will sharpen our focus to face the regulatory challenges ahead.
- Finance and Business Services focuses strongly on customer service, providing both support and appropriate challenge to the wider business to help ensure that the FCA utilises its available resources in the most effective, efficient and economical way.
- Within the Division, the Revenue Operations team is responsible for collecting data, modelling fees and invoicing fee payers to raise the Annual Funding Requirement for the FCA each year. In addition, we operate a shared service collecting fees and levies for eight other regulatory organisations including the Prudential Regulation Authority, Financial Services Compensation Scheme levy, Financial Ombudsman Service and the Money Advice Service.
- The Revenue team are responsible for identifying the population of firms to be billed for fees & levies and into which fee-blocks they should be allocated. In total, the Revenue team collected in excess of £2bn in 2021/22. As part of this annual cycle, we also:
- Answer queries relating to the above (tariff data, the calculation of the invoices and payment)-
- Prepare accounts for Enforcement and external Debt Collector action-
- Raise sundry invoices including issuing and collecting Late Reporting Administration fees, Late Payment Surcharges and Disciplinary Fines-
- Undertake the FCA's cashiering function- The role holder will be part of a busy team which has a shared objective of completing the receipting of the FCA’s income on a daily basis. The role will provide the challenge of resolving unidentified receipts and identifying any suspicious receipts.

What does the role involve?- Ownership of the entire Direct Debit Process-
- Managing the “Online Invoicing” Fees Portal Users population-
- Responding to customer queries received to the Fees Portal Queries Inbox-
- Allocating incoming payments by cheque, card and electronic payment methods including resolving payment queries-
- Providing cover for the other cashiering functions-
- Encouraging firms to sign up for DD and supporting firms using our online invoicing fees portal and promoting non-registered firms to register-
- Involvement in ad hoc project work to support Revenue team initiatives-
- Providing excellent customer service- You will have a rare opportunity to understand and shape the workings of the financial sector at a time of considerable change. You will enjoy a unique insight into the full spectrum of the financial services industry, with the opportunity to have a real impact while working collaboratively towards a common goal alongside a range of internal and external stakeholders.
- The role will give you the opportunity to play get involved in continuous improvement initiatives within the team and wider Department.
- Skills/Experience Required
- Minimum- The ability to complete a heavy workload to a high standard and within tight timeframes-
- An aptitude for learning new software with the ability to operate multiple systems simultaneously-
- Reliable and enthusiastic self-starter with initiative and confidence-
- Experience of providing excellent customer service- Essential- Monitoring a mailbox and be able to prioritise work-
- Good organisational skills and ability to manage conflicting priorities and escalate issues when required, so that work is completed on time and to agreed standards-
- Good Excel skills-
- Good numeracy, accuracy and have an eye for detail-
- Excellent interpersonal skills - ability to interact with people at all levels, communicating information clearly, concisely and confidently on a wide range of issues (both written and orally)-
- A good team player willing to actively contribute to team meetings and in other areas where input is required-
- Highly organised with the ability to multi-task and ensure attention to detail-
- Evidence of teamwork and collaboration - the ability to work actively with others to achieve outcomes in both formal and informal teams-
- Can demonstrate decision-making - confidence in ability to use sound judgement to reach conclusions on own initiative-
- Curiosity - display an interest in things th