Revenue Operations Lead

**About us**:
As featured in the likes of The Telegraph, Independent and Forbes, Patchwork is an award-winning digital healthcare solution that was built by doctors, for doctors.

We are a rapidly growing team of 100+ people revolutionising flexible working in the NHS and are helping NHS organisations save millions (and counting), by connecting them to an increasing number of flexible bank workers. We help grow their staff banks, remove reliance and spending on locum agencies, and aim to improve the general experience of flexible bank working.

We have always taken pride in having a hybrid working model even before the pandemic. Despite not being a fully remote employer, we are a flexible employer and encourage all of our employees to come into the office twice a week.

**The Role**:
As part of our Revenue Operations team you will help reinforce our revenue strategy and teams (Sales Marketing, Customer Success) with metrics, infrastructure, business processes, and best practices. You will be a trusted partner to revenue leaders for forecasting, territory planning & management, and their business review cadence. The role also involves making supporting recommendations on ways to improve the productivity and scale of the revenue organisation.

**Key Responsibilities**:

- Partner with Sales, Marketing, Customer success leadership/teams to understand current processes and lead improvements across the organisation
- Proactively search for areas to improve, streamline and scale using data, process and systems analyses that measurably impact company revenue
- Assist in the management of sales commission/bonus calculations
- Conduct insightful analyses across different areas of the business (e.g. customer segments, pipeline management, territory planning, etc.)
- Own and maintain the tools in use by the team (CRM, lead enrichment, outbound work, sales coaching, marketing automation and other enablement tools)
- Support the Sales, Marketing and Customer Success teams by building out reporting dashboards to measure their performance
- Work closely with revenue leadership to identify key areas of growth, forecast revenue, and provide a monthly update on OKRs and KPIs
- Champion the use of technology, tools, and processes to maintain the source(s) of truth of our sales, marketing and customer success data
- Ensure CRM integrity and make recommendations for improvements to efficiency, processes, consistency, and reporting

**Ideal Profile**:

- 1-3 years of experience in Sales Operations, Revenue Operations or Business Operations in high-growth SaaS or technology companies
- Administration experience with best-in-class CRM and related tools in the Marketing, Sales and Customer Success tech stack for SaaS companies (e.g. Marketo, Salesloft, Gong, Outreach), with a desire to learn how to become an expert
- Understanding of key SaaS Sales, Marketing, and Customer Success concepts and how they work practice
- Strong quantitative, analytical and problem-solving skills
- Experience working with BI/Analytics tools
- Curious, independent, rigorous and proactive kind of a person
- Ability to tell a story and present the results in a clear and interesting way
- Great communicator and can build relationships with a diverse set of stakeholders
- Excellent team player, and strong attention to details

**Benefits**:

- Support remote/flexible working environments
- Dog friendly office
- Cycle and Tech loan scheme
- EMI Shares Options
- Access to Perkbox
- Salary advances with our financial wellbeing partner, Wagestream
- Free therapy, counselling and other wellbeing services through our Employee Assistance Programme: Health Assured
- Trained Mental Health First Aiders in the business
- Weekly Lunch & Learn
- Monthly Culture Club: Diversity talks, cooking workshops, book clubs
- Assigned Learning & Development budget per employee

**Logistics***:

- Patchwork provides equal employment opportunities (EEO) to all employees and applicants. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, colour, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognised protected basis prohibited by applicable law._