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Repairs Administrator Contract

2 weeks ago

Bury St Edmunds, United Kingdom Havebury Housing Partnership Full time

We own and manage c.7,000 homes in the East of England, working closely with other agencies and stakeholders within our communities.

It’s a really exciting time to join us. We’ve recently launched our new corporate plan which sets out what we want to achieve over the next 5 years, with new strategies to support our ambitions. These build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.

We’ve also concluded a review of how we work in future, with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

We are looking for an Administrator within our Repairs department on a temp basis for 2-3 months to support our repairs team with logging repairs calls, speaking with customers and updating our internal system

**Requirements**:

- Deal with queries around our repairs service from residents and other stakeholders. This includes but is not limited to repairs responsibilities, as well as timeframes and priorities.
- You’ll follow standard policies and procedures, whilst recognising in some instances we may need to make adjustments to deal with a particular resident’s situation.
- Ensure our systems are kept updated with accurate information.
- You will take ownership of service failures and complaints, dealing with these in an efficient and effective way.
- To provide cover for other team members as and when required.
- Support our equality, diversity and inclusion strategy, including our aspirations to be innovative in this area.
- To promote, develop and establish a positive safety culture across the business, to ensure we meet our legal requirements in terms of health, safety and compliance.

**Person Specification**

We are looking for someone who:

- Experience working in an administrative role
- Strong customer service and internal communication skills
- Competent user of all Microsoft packages such as teams, outlook and word
- Experience within Social Housing, Construction, Property management or repairs is desirable but not essential
- Acute attention to detail

**Benefits**
**In return, we are offering...**
- **An annual salary of up to £22,000 per annum.**:

- We have a flexible hybrid working offer, which is a mix of home and office working, in our office in Bury St Edmunds and Haverhill.
- Flexible working around a 37-hour week
- Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
- Pension - between 5% - 10% dependant on individual contribution
- Life assurance - a payment of X3 your salary.
- Annual Flu Jab - provided each winter to all employees.
- Competitive medical cashback plan