Allocations and Onboarding Officer

**Allocations and Onboarding Officer (Lettings)**
We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

The One Housing Customer Services teams are friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality, service we deliver to all of our customers.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

**Join our Customer Services team as an Allocations and Onboarding Officer (Lettings)**

Our Customer Services teams play a central role in achieving our vision. Our teams include our Customer Contact Centre and specialist teams like income collection, rent and service charges and resident management. Often acting as a first-point of contact for our customers we prize our accountability, empathy and a genuine self-desire to be helpful and informative.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

**The role**
We have a fantastic opportunity for someone to join us in the position of Allocations and Onboarding Officer (Lettings) in Camden, London.

**Salary**:£29,000 - £33,000
**Location**:Hybrid working with a minimum of two days in the office in Camden.
**Hours**:35 hours

Your responsibilities will include:

- Provide a professional and responsive allocations, onboarding and management of empty homes service
- Ensure homes are let within all landlord/freeholder obligations, properties are advertised accurately, property and household checks are carried out, the correct tenancy is issued and charges applied.
- Welcome our new customers, from advertising the property right through to them being settled into their new home, ensuring they are aware of their responsibilities and that their details are correctly recorded.
- Take a proactive approach to all aspects of lettings including home visits, tenancy terminations, property inspections, viewings and mutual exchanges
- Follow policies, procedures and processes relating to lettings, sign ups, tenancy commencements and voids. Ensure that the property meets the lettable standard, and any outstanding repair or estate maintenance issue is reported and followed up.
- Provide specialist advice and guidance to colleagues, residents and the general public on all matters relating to allocations, lettings, housing options and to support the sustainment of tenancy types.

**What you will need to succeed**
- Experience of lettings and tenancies
- Able to manage your own caseload
- Understand and able to demonstrate customer care and service excellence
- Able to communicate effectively at all levels
- Professional, friendly, honest and open with a positive 'can do' attitude
- Self-motivated, performance driven with the ability to organise own work and comfortable working flexibly
- Target and performance aware.
- Good team worker with a commitment to continuous improvement
- Good level of IT skills and literacy

**The offer**
- **Salary**:£29,000 - £33,000
- **Your holidays are important to us.** Take up to 28 days annual leave plus bank holidays.
- **Lean travel.** Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
- **Looking forward to your big bucket list trip?** You can buy or sell up to five days annual leave each year.
- **Get paid to do good.** We offer you two days off on full pay each year to volunteer in our communities.
- **Well done** With our colleague recognition programme you will know when you’ve done a #greatjob
- **Learning never stops.** One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
- **We’re here for you.** Our employee assistance programme offers counselling and support for you and your family 24/7.
- **Stay book-smart.** Take up to five paid days off per year to study toward a relevant qualification.
- **Experience new things.** We offer you a career break after 3 years’ continuous service.

**About us**
As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and our workforce reflects that. As of December 2021, One Housing merged with the Riverside Group, creating one of the country's largest housing associations, with more than 75,000 homes. This follows a shared recognition that we are better and stronger together; and that when we combine, we will be able to do more for our customers and the communities we serve.

At One Housing, our people are our strength which is why