Resident Safety Support Officer

2 weeks ago

Camden, United Kingdom Positive Employment Full time

Positive Employment is currently recruiting an experienced Resident Safety Support Officer for our client based in Camden.

This is an active role, which will require the post holder to spend a considerable time each week out and about, visiting our properties across the borough.

This role will have a focus on fire safety and will require the post holder to assist the neighbourhood teams to help keep residents safe.

**Duties and Responsibilities but not limited to**:

- To demonstrate an understanding of Landlord Services and the role it plays in delivering services to our residents, especially with a focus on resident safety
- To assist the neighbourhood teams on completing any actions arising from Fire Risk Assessments (FRA) that have been allocated to Landlord Services, within the timescales provided
- To carry out visits to properties across the borough on a regular basis in order to address the FRA actions
- To regularly communicate with residents in writing, in person and over the telephone
- To ensure that monitoring systems are maintained accurately, using a range of databases and IT systems
- To develop processes that assist with monitoring the work of Landlord Services
- To work flexibly, from multiple settings, when required, to deliver service outcomes
- Assist the service with the fire safety and resident safety operational support needs
- To work closely with other teams and colleagues to address the work and improve our systems and processes
- Provide an excellent level of customer service

**PERSON SPECIFICATION**:

- Ability to communicate with residents and other stakeholders
- Ability to work flexibly in line with changing priorities
- Experience and knowledge of using database systems. Working experience and knowledge of MS office packages including Outlook,Word,and Excel
- Understanding of confidentiality issues with in a service framework and with special reference to the safe management of electronic data
- Experience of working in a fast paced and quality focussed environment
- Ability to identify and make improvements to existing monitoring data monitoring systems
- To work closely with officers within Landlord Services
- To work closely with colleagues in other services and to join up some areas of the work
- Ability to work collaboratively across Directorates, teams and external partners to deliver our purpose and principles

**_Working Hours: _9:00am - 17:30pm, Monday - Friday_**

**_This is a Temporary role but could possibly become permanent_

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