Allocations and Onboarding Officer Lettings

7 days ago

Camden, United Kingdom One Housing Full time

**Allocations and Onboarding Officer**
We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.
The One Housing Customer Operations teams are friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality, service we deliver to all of our customers.
We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.
**Join our Customer Operations team as an Allocations and Onboarding Officer (Lettings)**
Our Customer Operations teams play a central role in achieving our vision. Our teams include our customer contact centre, income collections, allocations, resident management, community safety and rent and service charge setting.Allocations and OnboardingsOfficers work in the Allocation and Customer Onboarding team and are responsible for the letting and effective management of empty homes across all tenures.
We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.
**The role**
We have a fantastic opportunity for someone to join us in the position of Allocations and Onboarding Officer (Lettings) in Camden, London.
**Salary**:£29000 - £33000
**Location: **Camden, London

**Hours: **35 hours, hybrid working available.
Your responsibilities will include:

- Provide a professional and responsive allocations, onboarding and management of empty homes service
- Ensure homes are let within all landlord/freeholder obligations, properties are advertised accurately, property and household checks are carried out, the correct tenancy is issued and charges applied.
- Welcome our new customers, from advertising the property right through to them being settled into their new home, ensuring they are aware of their responsibilities and that their details are correctly recorded.
- Take a proactive approach to all aspects of lettings including home visits, tenancy terminations, property inspections, viewings and mutual exchanges
- Follow policies, procedures and processes relating to lettings, sign ups, tenancy commencements and voids.Ensure that the property meets the lettable standard, and any outstanding repair or estate maintenance issue is reported and followed up.
- Provide specialist advice and guidance to colleagues, residents and the general public on all matters relating to allocations, lettings, housing options and to support the sustainment of tenancy types.

**What you will need to succeed**
- Experience of lettings and tenancies
- Understand and able to demonstrate customer care and service excellence
- Able to communicate effectively at all levels
- Professional, friendly, honest and open with a positive 'can do' attitude
- Self-motivated, performance driven with the ability to organise own work and comfortable working flexibly
- Target and performance aware.
- Good team worker with a commitment to continuous improvement
- Good level of IT skills and literacy

**The offer**
- **Salary**:£29000 - £33000Your holidays are importa...

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