Operations Coordinator

3 days ago


Peterlee, United Kingdom Utility Services NE Ltd Full time

Utility Services NE Ltd is seeking an Operations Coordinator to join our team in Peterlee. The purpose of this role is to provide a range of administrative assistance to a department servicing our operational colleagues, and to contribute to the achievement of departmental and business-wide objectives. Operations Coordinators assist with the management of daily business activities and administrative tasks whilst supporting and coordinating operatives and other employees across the country. They will be part of a busy team that supports all general office duties.

As well as strong computer skills other key attributes will include attention to detail, coordination skills, the ability to prioritise workload and to work to strict deadlines, as well as excellent customer service skills.

**General administrative duties include**:

- Implementing and maintaining filing and record keeping systems
- Daily communication around resourcing requirements, training, performance etc.
- Responsibility for billing and calculating wages of employees against the rate card and work reported as complete.
- Responsibility for co-coordinating / assist with coordinating resource.
- Acting as a link between fibre engineers and Head Office.
- Data input and management
- Raising notices or other documentary requirements
- Answering incoming telephone calls and direct/action as appropriate.
- Taking responsibility for the recording of complaints and their appropriate escalation.
- Reporting when required

**Personal Profile**:

- Excellent communication skills both written and verbal
- Good English and numeracy skills, and computer literacy
- Accuracy and an eye for detail
- Self-motivated and able to use initiative
- Ability to work well in teams
- Good organisation skills

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Quarterly bonus

Ability to commute/relocate:

- Peterlee: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: Operations Coordinator



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