Service Advisor

Job Advert

**About Everflow**

Everflow is an award-winning, innovative utilities company, serving businesses across the UK with ‘Excellent’ rated, environmentally friendly water supply and waste collection services.

Our mission is to “make utilities simple,” which is why all our services are designed to save customers time and money, freeing them up to focus on growing their business.

Everflow is a market-leader in terms of software innovation and carbon offsetting too. We offset 100% of our customers’ carbon emissions and our custom-built software has been key to Everflow becoming the fastest-growing business utilities company in the UK.

**Role Overview**

As a Service Advisor in the Industry Operations Department, you will play a crucial role in a dynamic, fast-paced environment, contributing to the success of two integral teams: the Siteworks Team and the Billing and Payments Team.

In this role, you will focus on providing outstanding customer service and support by ensuring the accurate and timely execution of multi-utility on-site processes and the seamless management of billing and payment activities for customer accounts.

Your contribution will be essential to delivering exceptional service, responding efficiently to customer needs, and upholding the highest standards of operational excellence.

**What you'll be doing**:

- Liaising with suppliers to secure the best possible outcomes for customers.
- Collaborating with internal departments to address billing issues, prevent inaccuracies, and ensure invoicing integrity.
- Reviewing and verifying the monthly billing cycle, resolving issues promptly, and ensuring data accuracy.
- Supporting daily critical tasks and controls to enhance processes, mitigate risk, and improve quality.
- Ensuring data accuracy and quality through close coordination with departments across the business.
- Resolving customer queries and proactively contacting customers and suppliers for timely resolution.
- Verifying and reconciling data to maintain compliance with company policies and regulatory standards.
- Acting as the primary contact for team enquiries, resolving discrepancies and disputes professionally and efficiently.
- Meeting KPI targets while identifying opportunities for process and system improvements.
- Assisting with bug resolution, audits, compliance requirements, and providing necessary support and documentation.
- Collaborating with all operational teams and other departments to ensure seamless operations and exceptional support.
- Contributing to team meetings, sharing best practices, and fostering a collaborative work environment.
- Being adaptable and multi-skilled across operations, with a focus on handling customer calls as needed to meet business demands and customer needs.

**What we’re looking for**:

- A collaborative team player with a positive attitude, capable of working on your own and as part of a team in a fast-paced environment.
- Customer-focused with a commitment to providing excellent service.
- UK Multi-Utility Industry knowledge (desirable).
- Ability to prioritise and manage workload effectively.
- Capable of performing well under pressure.
- An aptitude for problem solving, driving process improvements, and maintaining a positive and proactive attitude towards change.
- Experienced in effectively handling customer communications, both written and verbal.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office Suite, particularly Excel.
- High level of accuracy and attention to detail.
- Strong organisational and time management skills.
- Adaptable and able to handle multiple priorities effectively.
- Flexibility to meet changing demands.