Customer Service Advisor

4 days ago

Peterlee, United Kingdom Auxillis Full time

**Customer Service Advisor**

Our business is growing 2021 saw over 100 talented Customer Service professionals begin embarking on their new career with Auxillis and we are eager to speak to equally talented people about how we can offer a great career, in a supportive environment,with a fantastic range of benefits. Plus, if you join us now, we will also give you a tax-free £500 success bonus on passing probation too

Up to **£23,000 per annum OTE plus benefits ,**including
- competitive salary
- monthly performance bonus (OTE £3,360 pa)
- a tax-free **£500 success bonus**on passing probation

**Working Hours: 37.5** hours per week, between **7am** and **9:30pm**, including weekends

**Contract**:Permanent

**Location**: Peterlee

**Why choose Auxillis**:
On top of our **highly competitive OTE earnings**, we have a **wide range** of **benefits** that are available to you including:
**Financial Benefits** - monthly performance bonuses, a workplace pension, save-as-you-earn scheme, free life assurance, and a range of national and local retailer discounts.

**Lifestyle & Wellbeing Benefits** - 30 days annual leave increasing to 33 days with service (incl. public holidays), eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobileapp.

**An award-winning environment** - ours is a great community to be a part of.Working with **great colleagues** is just as important to us as providing a **great service** to our customers. From free-vending machines and **free on-site/local parking**, through to charity fundraising events and regular onsite visits from businesses (including everyone's favourite, the pick-and-mix sweetshop),even an annual sports day and barbeque - it is a great place to call home.

**Motoring Benefits** - **free motor accident assistance**, discounted vehicle repairs**, discounts on weekend vehicle hire and van hire** and access to an employee vehicle-leasing scheme.

**Personal Development and Training**- our **proven 6 week induction programme** makes sure that whatever your background, you get off to a great start, followed up with continuous support from experienced mentors.For those withthe right attitude and aptitude, an inclusive management development programme to help you take the **opportunity to progress** with us when the right role arises.

**Life as a Customer Service Advisor**

You may not know the Auxillis name, but it is likely we have helped someone you know.Auxillis are the **leading provider** of bespoke **accident claims** and **mobility services** for motorists, **trusted** by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.

A background in customer service is optional, but an enthusiastic and positive approach to making your customers bad day better, is second nature to you.

As a Customer Service Advisor in our front-line team, you are at the **heart of our business** and whichever department you join, every day will present a wide variety of customers, each with their own unique needs.Whether assisting customersto record their accident details and assessing liability or explaining how our services work - you are a natural at getting to the bottom of things, helping customers get the **best outcome** possible.

Whatever their purpose of their call - it is your role to make it memorable for all of the right reasons.

**Ref: IND001

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