Customer Service Representative

3 days ago

Salford, United Kingdom Leep Utilities Full time

**ABOUT US**

Leep Utilities owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.

Leep is the result of a joint venture between the independent mid-market infrastructure investment manager, Ancala Partners LLP and one of the UK’s leading private real estate investment and infrastructure companies, The Peel Group. We deliver straightforward connections throughout the UK and hold the relevant licenses that allow us to adopt regulated utilities on new developments.

We are looking for a Customer Services Representative to join our team. Reporting to the Head of Collections & Customer Service, you’ll be part of a friendly team responsible for providing first class service to domestic and commercial customer queries and complaints regarding all utilities. You will ensure that customers information is updated on the system and accurate records are kept.

**PRINCIPLE DUTIES & RESPONSIBILITIES**
- First line telephony response from customers in relation to all Leep Utilities Businesses.
- Assist in day to day administration of customer base including move ins/outs, direct debit and payment updates
- Contacting lettings/estate agents to get relevant and up to date information on tenancies
- Provision of information and reports, both scheduled and on ad hoc basis
- Undertake mail merges to distribute customer correspondence
- Issue and update customer contracts, maintaining contract status database
- General administration including post franking and distribution
- Ad hoc duties as and when required

**KNOWLEDGE & SKILLS REQUIRED**
- Experience in dealing with a high volume of calls from a varied customer group
- Flexible and professional approach
- Good communicator who can provide clear and articulated responses to customers in all situations
- Proactively builds on-going relationships with internal and external stakeholders
- Strong team player
- Evaluates alternative solutions
- Ability to adapt as priorities/demands change and initiates action
- Takes initiative to sort problems that may not have been seen before

**BENEFITS OF WORKING WITH LEEP**

Leep believes in stable growth and putting people first. Our 5 year strategic growth plan gives us both stability today and an amazing outlook for the future. We have a very friendly, supportive and collaborative culture here at Leep, which you could be a part of You will also benefit from
- 25 days holiday + bank holidays
- Company pension plan
- Health Cash Plan
- Annual bonus plan
- Collaborative and supportive company culture
- Team social events
- Fresh fruit baskets delivered to the office twice a week

Come and join us today

**Job Types**: Full-time, Permanent

**Salary**: Up to £21,500.00 per year

Additional pay:

- Performance bonus

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Salford, M5 3NN: reliably commute or plan to relocate before starting work (required)

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