Customer Service Representative

1 week ago

Walsham le Willows, United Kingdom Gas-Elec Group Full time

**Customer Service Advisor**

**Location**: Walsham Le Willows

**Salary**:£23,500 is Full Time Equivalent)

**Office Hours of Work**:9:00 am to 5.00pm Monday to Friday.

Part Time Hours /Job Share Negotiable

**About the Company**:
With 25 years’ experience in the residential lettings industry, The Gas Elec Group is firmly positioned as the forerunner in the property services sector. We provide gas and electrical safety inspection services across the UK and have expanded our scope of operations to include boiler installations. With rapid expansion over the last few years the Gas-elec brand is synonymous for the quality and delivery of its services.

**Customer Service Advisor Responsibilities**:

- Take incoming calls from customers, tenants and engineers and action in a timely manner
- Take down orders accurately while on the telephone, ensuring that all the necessary information has been captured accurately to process the booking.
- Deal with internal and external queries and tasks promptly and efficiently.
- Liaise with customers, tenants, agents and engineers, with any queries or complaints.
- Fully understand the products on offer and the pricing thereof and be able to guide and converse with customers and make informed decisions of which product or service will suit the customer best.
- Provide support to the business by covering other Customer Service desks when colleagues are on leave or have other absences

**Customer Service Advisor Requirements**:

- Excellent telephone manner i.e. able to communicate clearly and confidently
- Reliable and punctual
- Proactive with exceptional organizational skills
- Analytical and attention to detail a prerequisite
- Able to prioritize and work under pressure
- Professional and mature in outlook
- Ensure operational processes are carried out end to end
- Maintain a positive, customer focused outlook even when under pressure or busy.

**Customer Service Advisor Benefits**:

- 28 days Holiday, including Bank Holidays
- Company sick pay
- 15 Hours Medical Time (Upon completion of probation period)

**Benefits**:

- Casual dress
- Company pension
- Sick pay

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Walsham F/T FIXED

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