Customer Service

Customer Service & Logistics Co-ordinator - 12 Month FTC

We're Nichols - the home of Vimto, and there is no other business quite like ours

We have been making life taste better since 1908. Every day here is bursting with flavour – from the loved brands we're proud to share with the world, to the energy, ambition and innovative ideas that fizz through our teams

.As well as our refreshingly different Vimto taste, our varied brand portfolio spans the still, carbonated, post-mix and frozen drinks categories – so you will find us in your local supermarket, pub and leisure outlet. We also work with the UK's leading food manufacturers to provide a truly unique range of products that everyone loves

.At the heart of everything is our rich family heritage, an unrelenting ambition to keep innovating, and a true pride in who we are. This is a place where you can be yourself, speak up, and get stuck in. We celebrate the wins, cheer each other on and keep things fizzing with positivity. From leaders who listen to teammates who've always got your back, its work that feels as good as it tastes

Nichols is where serious fun meets real opportunities – and where work tastes better

**.

ABOUT THE OPPORTUNIT**

Y:We are looking for a Customer Service & Logistics Co-ordinator to join us on a 12 month Fixed Term Contract in our Newton-Le-Willows office (Hybrid). The role will be responsible for efficiently processing customer orders and related activities to ensure on-time in-full delivery of products. You will also be managing all related activities including producing accurate and timely export paperwork, stock allocation, returns, credit/debit creation as well as resolution of customer complaints & querie

s.You will collaborate with Commercial Teams to enrich and align on a consensus demand plan by gathering data and creating an unconstrained assumptions-based demand forecast per SK

**U.

KEY TASKS AND RESPONSIBILIT**

• IESManage order capture to ensure orders are processed accurately and on ti
• me.Manage stock allocation for orders by warehouse to ensure availability is maximised for custom
• ersCoordination of the relevant export documentation for shipmen
• ts.Arrangement of the shipping of orders Internationally via freight forwarder / 3PLs / co-manufacturer / supplier to deliver within cost, balancing service versus cost to ser
• ve.Keeping Customers informed of any changes, escalating, owning and resolving iss
• uesManage customer queries and complaints to ensure issues are being resolved in a timely man
• nerGenerates reports and KPIs to ensure performance is managed, and own resolution of any issu
• es.Identify and drive continuous improvement initiati
• vesSupport delivery of NPI or other business proje
• ctsGenerates and owns the supply plan for finished goods and raw materials, aligned to business policies and known constrai
• ntsProvide regular reports and insights through use of analytical techniques to drive data-driven decision-making including KPIs, ensuring performance is managed, and owns resolution of any issu
• es.Analyse forecast accuracy, identify variances, root cause and adjust projected forecast in collaboration with commercial teams to improve accuracy and influence the business on key decisi

**ons

ABOUT**

YOU…To make a splash in this role you will bri

• ng….

Excellent communication skills to interact with cross-functional teams, suppliers, customers, and stakehol
- ders.Strong ability to manage multiple priorities and coordinating issue management with other depart
- mentsExcellent proficiency in Microsoft Excel for data manipulation, cleansing, structuring, analysis, and report generation and a strong understanding of formulas, pivot tables, VLOOKUP, and data visualisation techni
- ques.Ability to generate actionable insights from large datasets to identify trends, issues and recommend improvement action including root cause ana
- lysisStrong attention to detail to ensure accurate order manage
- ment.Commercial awareness with a good general supply chain and business understan
- ding.Drive, resilience and passion to actively contribute to the team; sharing knowledge and experience to support o
- thersA hands-on attitude with a natural curiosity to learn and an adaptable mi
- ndsetA focus on sharing good practices, continuous improvement and finding a bette

r way

Does this sound like something you'd like to pour your energy in to? Apply

**today

BENEFITS OF WORKING W**

ITH US:No matter where you work in our business you will be entitled to a range of amazing benefits, here is a snapshot of what we can off

er you:
• 25 days holiday (with opportunity to buy extra ever

y year)
• Annua

l Bonus
• Save as you Earn Share

Scheme
• Option to join our private medical cover

scheme
• Enhanced Primary Carers leave and S

**ick Pay

AND LET'S NOT FORGET TH**

E PERKS…We are also proud t

o offer:
• Holiday h

ome stay
• Your birthday

off work
• Free on site

parking
• 1 day a year off work to volunteer in the community (you choose when an

d where)
• Help yourself to our drinks and slush drinks when at one of o

ur sites
• Staff shop with discounts on our

products

Apply now if you want a taste of a new career and join N
ichols - Where work taste

s better.

We are committed to being an inclusive employer and are learning what this means

every day.We are striving to ensure we are building more diverse teams, we are at our best when we bring together our different life experiences, ways of thinking and indi

viduality.Any job offer is subject to an individual's Right to Work

in the UK.Unfortunately, we are unable to spon

sor visas.