Customer Service Advisor

3 days ago


NewtonleWillows, United Kingdom Back 2 Work Complete Training Full time

Customer Service Advisor Benefits Training is included to prepare you for this role Customer Service Advisor Role Provide the highest levels of customer satisfaction and service at each customer contact Own a customer / Internal contact from receipt through to resolution, ensuring promised actions are completed and the customer is kept up to date at all times Gather customer data to ensure UU’s records are complete Investigate a Customer / Retailer / Internal query to resolution and to their satisfaction Strive for telephone resolution first time Escalate to Team Leaders where it doesn’t feel it is the right outcome for the customer Proactively contact customers based on their interactions and feedback on UU’s automated systems. Plan a schedule of works against household and non-household targets Monitor schedules throughout the day, keep customers updated and plan any required top up work Build effective working relations with other UU teams as well as the Contract Partner’s field operations Undertake ad-hoc projects and activities as required by Metering Delivery Customer Service Advisor pay : £14.21 per hour #J-18808-Ljbffr



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