Customer Service Representative
6 days ago
Job description
Position Overview:
We are seeking dedicated and enthusiastic Customer Service Representatives to join our team as Consumer Champions. In this role, you will be responsible for providing exceptional customer service, going above and beyond to ensure our customers' needs are met and their expectations exceeded. If you have previous experience in customer service, a positive attitude, and a passion for helping people, we want to hear from you
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues effectively, providing accurate information and solutions.
- Maintain a high level of product knowledge to assist customers with questions and concerns.
- Handle complaints and escalate issues to the appropriate departments when necessary.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Document customer interactions and transactions, recording details of inquiries, complaints, and actions taken.
- Identify and assess customers' needs to achieve satisfaction.
- Go the extra mile to engage customers and provide a memorable service experience.
- Continuously improve through feedback and training sessions.
Requirements:
- Proven experience in a customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a can-do attitude.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Empathy and patience when dealing with challenging situations.
- Proficiency in using customer service software, databases, and tools.
- Proficient in Word and Excel.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- Recognition and rewards for outstanding performance.
- Full product training and development.
- Incentives and Commission (Uncapped)
Job Type: Full-time
Pay: £24,000.00 per year
Work Location: In person
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