Customer Care Coordinator

4 days ago

Stansted, United Kingdom EVIDENT Europe GmbH Full time

Key Duties
- To handle incoming customer enquiries taking ownership of the query
- To work cross-departmental where required to resolve a Customer query
- Coordinate the Customer correspondence following exhibitions/events, and work with inhouse sales associates for entry to company Salesforce CRM system, follow up, or handover of sales lead/opportunity as required
- Coordinate at the request of Internal or External Sales, the provision of loan equipment to customers, in line with approval process
- Work on a rota creating install requests to provide efficient installation of customer equipment post shipping.
- Be proactive in speaking with our Customers keeping them updated on deliveries or queries that may arise
- Ensure in house checks for Due Diligence have been completed as per procedure, and quality of CRM information is checked periodically
- To implement and work to all applicable regulatory and quality requirements
- Work to all applicable Health, Safety and Environmental requirements related to our equipment

What skills will you hold?
- Experience working within a Customer Service team
- Working previously in B2B sales environment would be advantageous
- Knowledge of processes (Sales Coordination or Supply Chain)
- Familiar with Import/Export methods would be desirable
- Strong work ethic and willingness to learn
- System Knowledge CRM/Sales Force is desirable although full training would be provided

Personal attributes
- Professional, calm and adaptable
- Well organised, Self-motivated, Methodical
- Able to work as part of a team and independently
- Able to communicate across all levels both via different channels

This is a full time position at our Stansted offices with hybrid working offered.

Right to Work in the UK is essential.

**Salary**: £16,633.91-£49,882.19 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Reference ID: UK1

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