Customer Care Agent

2 weeks ago

Stansted, United Kingdom The Best Connection Employment Group Full time

**Title: Customer Care Agent / Passenger Service Agent**

**FANTASTIC JOB OPPORTUNITY IN STANSTED AIRPORT**

**CUSTOMER CARE AGENT REQUIRED**

We are currently recruiting for Customer Care Agent to assist passengers with assistance requirements located in Stansted Airport. This is a great opportunity to work with a global company, with no experience required and full on the job training provided

**Pay**: £11.50 per hour

Overtime Available

**Hours**: 04:00 - 14:30 OR 14:00 - 00:30 OR 19:00 - 05:30

**Shift Rotation**: 4 on 4 off

**Location**: Stansted Airport (CM24 1QW)

**Duration**:Ongoing, Temp to Perm Opportunities

**Additional Benefits of the Role**:

- Bus and Train services available for all shift start and end times
- Discounted Airport Parking
- Free Uniform and Training
- Discounts at Various Airport Retail Outlets
- Employee Benefits Schemes
- Financial and Mental Health Support

**The Role of a Customer Care Agent**:

- Helping passengers with assistance requirements to and from the aircraft and around the airport enhancing the passengers’ journey
- Greet passengers always asking what help is required
- Explaining the process to the passenger
- Preparing the passenger for check in and security, assisting with check in and security processes
- Ensure the collection of wheelchairs around the airport terminal and returning them to the required storage
- There will be other parts of the role which would be required, which we would be happy to discuss when we speak with you.

**Customer Care Agent Requirements**:

- 5 years' worth of references (Our dedicated team will obtain them for you)
- Ability to complete a GSAT (Paid for by us)
- Excellent customer service skills
- A polite and professional approach
- A passion for helping others
- Strong written and spoken communication skills

**Benefits of working for The Best Connection**:

- On-going Assignments
- Holiday Entitlement
- Excellent Pay rates
- Overtime
- Online Payslips
- Pension Provision

**Benefits & Requirements**:

- Hourly rate as above (not age dependent)
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Canteen
- Ongoing Assignment
- Overtime Available
- Possible permanent position following a successful trial period
- Training Provided
- Weekend Work

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