Group Operational Resilience Lead

At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

The Role:
The Group Operational Resilience Lead reports to the Head of Group Operational Resilience within M&G plc. The Group Operational Resilience team is responsible for setting the Strategy & Framework (including but not limited to Policy, Standards, Operating Procedures, Tooling, Governance and Reporting) for all in-scope business areas across the M&G plc.

The role holder will support the Group Accountable Executive (the Chief Information Technology Officer) in the delivery, maintenance and management of M&G’s Operational Resilience Strategy and Framework across M&G plc. This includes designing and maintaining requirements for Standard Resilience (BIAs and BCPs), Enhanced Resilience (IB Services, Impact Tolerances, Dependency Mappings, Scenario Testing & Reporting), Third Party Resilience and Testing & Exercising.

You will need to work closely with key stakeholders within M&G plc (Accountable Executives, Service Owners, Business Area Operational Resilience Leads, BCP Owners, Technology Resilience, Third Party Risk, Risk, Compliance, HR, Technology & Finance) to ensure a ‘joined up approach’ to resilience oversight effectiveness.

Through collaborative engagement with Business Area Operational Resilience Leads, you will need to ensure M&G remains operationally resilient, which is defined as ‘the ability to prepare for, adapt, respond to, recover from and learn from operational disruption’.

In addition to internal stakeholder engagement, you will also support the Head of Group Operational Resilience with M&G plc’s engagement with external stakeholders (regulators, industry bodies and key third party partners).

Key Responsibilities for this role:

- Deputise for the Head of Group Operational Resilience as and when required.
- Support the maintenance and enhancement of the M&G plc Operational Resilience Strategy and Framework.
- Work closely with the rest of the Group Operational Resilience team to ensure that the requirements of the Framework, underlying Policy and supporting Standards are understood and effectively implemented.
- Oversee and support the ongoing evaluation and management of threats and vulnerabilities to the Operational Resilience of M&G plc in collaboration with the business areas operational resilience leads.
- When required, stand in for the Head of Group Operational Resilience at the Operational Resilience Forum - the group-wide governance forum for Operational Resilience.
- Evaluate emerging international regulatory developments and help to translate any associated impacts to the M&G plc Operational Resilience Framework.
- Partner with owners of supporting frameworks (e.g., third party, cyber, technology, data, and change) to ensure key considerations are embedded across the organisation.
- Facilitate key control testing, assurance and / or audit examination requirements.
- Help mature the tooling, data and reporting strategy underpinning the Operational Resilience Framework - supporting the development of an end-to-end flow of MI.

Key Knowledge, Skills & Experience:

- Stakeholder relationship and strong leadership skills
- Experienced in process analysis, improvement, change management and governance
- Proven experience in Operational Resilience within the Financial Services sector
- Solid working knowledge of risk management
- Strong understanding of UK Operational Resilience regulations (and if there is knowledge of international operational resilience regulations that would be desirable)
- Confident and effective in advising and briefing at all levels, including C-Suite stakeholders
- Strong communication skills displayed through confident interpersonal, public speaking and presentational abilities
- Ability to lead, motivate and manage personnel and resources effectively
- Stress resilient
- Ability to work independently within a defined remit, managing schedule and multiple objectives with mínimal oversight
- Experience with operational resilience tooling

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of g