Group Head, Operational Resilience

The Group Director - Operational Resilience & Customer Assurance sits within the Operations function under the Group COO at the London Stock Exchange Group (“LSEG”) and is based in London.

Enterprise Operations is responsible for for implementing & embedding common standards, controls, frameworks, capabilities, and tools to support effective risk management as well as putting in place metrics and reporting to track the progress and impact of the work being done.

The Operational Risk & Resilience team is focused on driving and supporting an executing implementation of the Operational Resilience, Business Continuity and Customer Assurance framework requirements across the Enterprise, along with enhancing firmwide requirements in line with regulatory and best industry practice to ensure Operational Resilience is achieved for LSEG, and that our customers gain adequate assurance over our control environment.
- Have Financial Services experience with a focus on previous operations-based evolution of operating models
- Have strong operational risk and resilience related regulatory knowledge, and have previously implemented key global operational risk / resilience regulations and frameworks on a large scale
- Have strong project management skills with experience driving programmes with significant budgets - and working across a broad organisation to coordinate different outcomes across entities or geographic locations
- Have previous management experience (role responsible for management of 25+ employees)

Role Responsibilities & Key Accountabilities
- Deliver strategic thinking and enable a pragmatic approach that will drive the Group to increase the quality,

efficiency and ability to execute successfully on regulatory and customer requirements relating to operational risk
- Drive significant regulatory and Group objective related change programmes focused at ensuring continued evolution of key operating model components supporting resilience across people, process, technology, data and governance
- Champion simplicity and transparency ensuring that LSEG essential services are assessed, resilience vulnerabilities identified, and remediation actions agreed, with clear reporting to and understanding at Group Executive level.
- Deliver and continually evolve and mature, the shared services directly under control of the function to meet customer and business outcomes against targets
- Develop strong relationships with business and functional stakeholders that foster transparent and informed resilience management and customer relationships.

Key Responsibilities

Operational Resilience
- Embed and continually evolve the Groupwide Operational Resilience strategy and operating model across all relevant Divisions, Entities and functions.
- Support Divisional Accountable Executives, Business Service Managers and Operational Resilience Leads to ensure all operational resilience and business continuity controls are effectively designed, executed and remain effective.
- Operate shared internal services to required standards and report to business units
- Act as sponsor and ensure delivery of significant regulatory change programmes focused on operational resilience - including considerations to Group, specific entity and functional impacts on a global basis. Working with programme managers, provide programme management oversight and direction for any resilience / risk driven strategic programmes, to ensure timely delivery of milestones and budget management.
- Collaborate with key functional leaders across Technology, Cyber, Data, Property, HR and Third-Party Risk to ensure integration of operational risk policies, controls and other considerations to those related to service resilience
- Chair BAU operational resilience and BCM governance, as well as other key committees focused on emerging operational resilience related topics and emerging regulations
- Support the periodic review and update of the Group scenario library and support the scheduling and coordination of any Groupwide scenario exercises
- Aggregate and collate key resilience MI, designing and creating relevant metrics, reports and dashboards as driven to ensure effective risk and resilience decision making
- Escalate groupwide risk / resilience risks through to Executive management in Enterprise Operations, proposing action plans to remediate and managing plans through to closure.
- Influence existing teams to enhance their operational resilience, the resilience culture and drive the success of key activities.
- Support business Divisions with regulatory reviews including direct liaison with regulators where required

Customer Assurance
- Embed and enhance the groupwide operating model and approach to customer assurance, with a specific focus on customer due diligence for the firm
- Develop enhanced processes, governance and tooling / reporting to ensure adequate assurance for customers over the LSEG risk and control environment
- Design and report on team i