Head of Operational Resilience

Join to apply for the Head of Operational Resilience role at Haleon.Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – leads in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.About The RoleThe Head of Operational Resilience is a senior leader on the Group Security Leadership Team, reporting to the Chief Security Officer. Responsible for developing and refining the company’s operational resilience strategy, this role ensures the business can anticipate, withstand, and recover from disruptions. The position involves collaborating across all business areas to embed resilience into risk management, strategic planning, and daily operations, leveraging technology to improve crisis response and decision‑making.ResponsibilitiesProvide strategic leadership for the Haleon Business Resilience strategy and oversee the implementation of the Operational Resilience Framework, adhering to best practices across Readiness, Response, Recovery, and Regeneration phases.Oversee the establishment and management of the enterprise‑wide Business Continuity Management System (BCMS) within the Operational Resilience Framework.Develop and integrate key performance indicators (KPIs) to assess continuity preparedness, recovery capabilities, plan effectiveness, and stakeholder engagement across essential business functions.Design and execute a tiered crisis response structure across global operations, facilitating scalable incident management, clear escalation procedures, and coordinated decision‑making in alignment with enterprise risk and operational resilience frameworks.Identify, map, and prioritize Critical Business Services (CBS); conduct impact assessments; establish, monitor, and document recovery time objectives and dependencies.Coordinate the Operational Resilience Executive Steering Committee to provide strategic oversight, ensure alignment with organizational priorities, guide resilience initiatives, resolve critical issues, and monitor overall effectiveness.Lead the senior Operational Resilience Working Group to drive cross‑functional collaboration, set strategic priorities, and ensure achievement of resilience objectives.Develop and deliver comprehensive training materials on Operational Resilience and facilitate crisis management exercises for senior stakeholders.Support organization‑wide resilience by promoting knowledge sharing and mentoring business units in crisis management competencies.Collaborate with technology teams on disaster recovery planning, data backup strategies, and cyber resilience initiatives.Work closely with QSC and procurement teams to safeguard supply chain continuity and develop dual sourcing strategies.Uphold compliance standards, maintain accurate documentation, and prepare regular reports for leadership and governance committees.Provide assurance regarding BCMS compliance and effectiveness, as well as crisis preparedness, through ongoing review, monitoring, and reporting.Conduct regular audits, risk assessments, and validation exercises to identify improvement areas and ensure corrective actions are implemented.QualificationsBachelor’s degree in Business Administration, Risk Management, Emergency Management, or related field.Preferred CertificationsCBCP (Certified Business Continuity Professional)MBCI (Member of the Business Continuity Institute)ISO 22301 Lead ImplementerCrisis Management or Emergency Planning credentialsCore CompetenciesStrategic vision and enterprise alignmentOperational excellence and supply chain fluencyPolicy development and standards implementationCommercial acumen and supplier relationship managementLeadership development and succession planningCrisis response and decision‑making under pressureTechnology fluency and innovation mindsetStakeholder engagement and cross‑functional influenceCultural intelligence and global collaborationResilience culture activation and champion network leadershipInvestigative integrity and brand protectionExternal partnership building and intelligence sharingSenior leadership engagement and advisory capabilityRisk‑based thinking and resilience planningEqual OpportunitiesHaleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.Adjustment or Accommodations RequestIf you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. xpwpeyx Note to candidatesThe Haleon recruitment team will contact you using a Haleon email account (@ ). If you are not sure whether the email you received is from Haleon, please get in touch.#J-18808-Ljbffr