Current jobs related to Consumer Services Advisor - Andover - Le Creuset UK Ltd
-
Consumer Services Advisor
2 weeks ago
Andover, United Kingdom Le Creuset UK Ltd Full time**WHO WE ARE** Our French heart pulses through our international brand. With 100 years of heritage, we are future focused as we push ourselves and each other to connect every cook with personal stories and our rich legacy of food lovers to a lifestyle that inspires. Building beautiful products of the best quality that bring joy to people’s lives for...
-
Customer Service Advisor
1 week ago
Andover, United Kingdom Tate Full timeTate Winchester have an exciting hybrid opportunity for a team of individuals to work with one of our most popular clients as Customer Service Advisors in the Andover area. **Job Duties** **Some of the daily duties for this customer service role include**: - High-volume customer calls (can be up to 50 calls per day) - Responding to customers via live...
-
HR Advisor
2 weeks ago
Andover, United Kingdom Pilgrim's Europe Full timeThe HR Advisor is a credible and proactive member of the HR Team supporting the HR Business Partner with managing the day-to-day HR operation through the delivery of an effective and efficient generalist HR advisory service, that is both in line with best practice and meets both the company’s objectives and wider legal requirements. The HR Advisor will...
-
Customer Service Advisor
2 weeks ago
Andover, United Kingdom Matt Burton Full timeMBA are currently recruiting for a Customer Service Advisor to join an exciting global organisation in Andover, Hampshire. As a leading player in the insurance industry, our client puts their people at the heart of everything they do. They pride themselveson providing an exceptional service for their clients, as well as ensuring the happiness and growth of...
-
Customer Service Advisors
6 days ago
Andover, United Kingdom Huntress Full timeCustomer Service Advisors Needed Location in Andover Salary - £22,000 to £25,000 Due to our client's continued success they are now looking for a highly motivated and enthusiastic Customer Service Advisor to join their successful and rapidly growing sales team based in Andover. With competitive salaries and a generous commission structure, this is an...
-
Customer Service Advisor
1 week ago
Andover, United Kingdom A Select UK limited Full timeOur prestigious client is a Fortune 500 company boasting an array of market leading products for the healthcare, pharmaceutical and scientific engineering industries. This is an excellent career opportunity for an energetic customer focussed professionalready to develop their business acumen and career. Full training will be provided on the company’s...
-
Customer Service Advisor
1 week ago
Andover, United Kingdom Tate Full timeIf you are looking for a Customer Service Role which is based 99% in your own home, please read below. We have several Temporary opportunities starting in the next few weeks for a lovely company in Andover that needs some support during an extremely busy period **The role**: Role: Customer Service Advisor Pay: £11.26 per hour Duration: 3 months (you...
-
Customer Service Advisors- Andover
12 hours ago
Andover, United Kingdom Huntress Full time**Customer Service Advisors Needed** **Location in Andover** **Salary - £22,000 to £25,000** Due to our client's continued success they are now looking for a highly motivated and enthusiastic Customer Service Advisor to join their successful and rapidly growing sales team based in**Andover**. With competitive salaries and a generouscommission structure,...
-
HR Advisor
2 weeks ago
Andover, United Kingdom Cross Rental Services Group Full time**HR Advisor** **Location**:Andover **Salary**:Competitive **Job Type**:Full-Time, Permanent **About the Role** Are you a confident HR professional with a passion for supporting people in a fast-paced environment? Cross Rental Services are seeking a talented HR Advisor to join our HR team in Andover. In this generalist role, you'll report directly to the...
-
Customer Service Advisor
2 days ago
Andover, United Kingdom Tate Full timeTate Winchester have an exciting hybrid opportunity for a team of individuals to work with an award-winning company as a Customer Service Advisor in the Andover area. We have Permanent and Fixed term vacancies. This a full-time role across 35 hours per week. We are looking for individuals who are passionate about enhancing the client experience, someone who...
Consumer Services Advisor
2 weeks ago
**WHO WE ARE**
Our French heart pulses through our international brand. With 100 years of heritage, we are future focused as we push ourselves and each other to connect every cook with personal stories and our rich legacy of food lovers to a lifestyle that inspires. Building beautiful products of the best quality that bring joy to people’s lives for generations. We want to ensure that the heart of every home beats from the kitchen. Through our values of **PASSION**, **INTEGRITY**, **INNOVATION & EXCELLENCE** and **TEAMWORK,** we make Le Creuset a great place to work, celebrating our rich diversity of 22 countries & cultures.
**WHY JOIN US?**
Our recipe is equal parts passion, hard work and fun with a culture as vibrant as our products. We constantly stretch ourselves and encourage our team mates to do the same. When you join Le Creuset, you become part of a dynamic team that focuses on innovation and collaboration.
You are part of something bigger from your first day to every moment thereafter, you’re going to love what you do as part of the Le Creuset family Together we live our ‘One Le Creuset’ Values**:PASSION**, **INTEGRITY**, **INNOVATION & EXCELLENCE **and **TEAMWORK.**
**The working pattern for this role is 25hrs/5 days per week, Monday - Friday. Retail support for the Andover store is varied and cover must be provided for the staff/warehouse sale, so working hours are variable.**
**Main Purpose**
To ensure that all consumer service interaction is dealt with professionally and within the set company guidelines.
To maximise the sales potential and profitability of the store through providing excellent levels of customer care and exceeding Le Creuset customer’s service delivery expectations. To assist in the smooth running of the store.
**Main Duties**
**Operations**
- To ensure that as a member of the Consumer Services Team you effectively respond to all consumer queries in a professional, courteous, and timely manner
- To ensure that the business has the highest quality of data capture in regard to the CRM tool that the business currently has
- To action all Return order queries and communication, ensuring that the customer is always receiving the highest level of service
- Maintain a strong collaborative working relationship with the Customer Services Team, providing support and assistance as and when required to ensure the department as a whole meets fluctuating customer and consumer demands
- To liaise with the Finance department regarding Consumer orders, Returns and Finance related issues
- To liaise with the Warehouse in connection to Web Orders and Consumer replacements to ensure the consumers expectation on LCUK are met and exceeded where possible
- Carry out from time to time and as directed, any other duties as required in addition to the above that will be both reasonable and within your capabilities
- Ensure that you always take care of your health and safety and that of others by complying with health and safety obligations, particularly by reporting promptly any defects, risks or potential hazards
**Retail Duties**
- Greet all customers that come into store and assist them with their product selection and converting opportunities to achieve store sales targets
- Deal with queries and complaints either over the phone or in store and implement the appropriate action to follow up any matters raised that is timely and the most suitable resolution and leaves the consumer satisfied
- Actively promote and present all products using company sales techniques including advising customers on product suitability and care and use of products
- Process all sales transactions quickly and efficiently following the correct till procedures and ensuring the safe and accurate storage of monies
- Ensure high levels of merchandising by;
1. Maintaining clean and bright displays
2. Keeping shelves well stocked and tidy
3. Clearly and accurately ticketing stock
4. Ensuring the store is clean and tidy by carrying out housekeeping duties
- Place and follow up orders and special orders
- Participate as directed in stocktaking ensuring that all counts and paperwork are completed accurately and efficiently
- Liaise with the store manager with regard to awareness of current and future sales targets
- Ensure high levels of product knowledge by reading up on products, attending courses and visits as directed
- Liaise with the customer services department with any queries received through the helpline
- Assist as directed in receiving and sorting stock deliveries ensuring that all relevant paperwork is completed correctly
- Act as a key holder and ensure that the store is opened and locked up according to Company security procedures
- Assist with staff and warehouse sales
- Ensure security procedures are followed according to Company Management Policy
- Carry out from time to time and as directed, any other duties as required in addition to the above that will be both reasonable and within your
