Customer Service Advisor

5 days ago


Andover, United Kingdom A Select UK limited Full time

Our prestigious client is a Fortune 500 company boasting an array of market leading products for the healthcare, pharmaceutical and scientific engineering industries. This is an excellent career opportunity for an energetic customer focussed professionalready to develop their business acumen and career. Full training will be provided on the company’s worldwide achieving products and recognition is given for work and job advancement.
- Experience of giving excellent customer service, telephone based customer service experience, multi-line telephone system
- Experience of delivering customer service through telephone inbound /outbound calls wihin a fast paced environment
- Good IT skills
- must be able to use Microsoft Office Suite software (Outlook, Word, Excel) and customer service software / systems / data
- Passion for delivering excellent customer service and satisfaction
- Excellent communication skills, team player and a can do flexible attitude

Desirable;
- Ability / experience of accurately typing circa 25 words per minute
- SAP knowledge

This exciting customer calls advisor role will involve the following responsibilities;
- Customer telephone calls
- dealing with inbound 60-100 incoming calls per day and handling all calls in a professional courteous manner
- Speaking to customers and completing the information on screen
- Process orders and information to customers upon request
- After mechanical and technical product training, develop a good working knowledge and learning about products and accounts to help with initial customer calls, field engineers to liase with issues

Trainee Customer Service Advisor, telephone customer service, inbound calls



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