Customer Service Advisor

2 days ago


Thirsk, United Kingdom Element Performance Full time

Based in the picturesque market town of Thirsk, we operate in a 10,000 sq ft unit working on a diverse and interesting range of German brand vehicles.
- Experience and basic knowledge of the industry
- A positive attitude and work ethic, with a high level of professionalism
- Good ability to problem solve and work individually
- Ability to communicate well within the team

**Duties**:

- Being the primary point of contact for customer with bookings, queries and updates
- Parts management
- Liasing with the workshop to ensure cars meet customer deadlines and problem solving where needed
- Marketing with our social media platforms and keeping the website up to date

**Job Perks & Benefits**:

- Free dyno time for personal vehicles
- Discounted OEM parts at dealership cost price
- Wide range of discounted performance parts
- Guaranteed onsite parking
- Free outdoor storage for a personal vehicle in a gated compound
- Free use of wash bay, detailing & polishing equipment
- Included use of tools, facilities, vehicle lifts, laser alignment and corner weighting scales.
- Discounting Dyno Tuning
- Discounted Oil
- Group track days at discounted rates
- Employee racing simulator and leaderboard
- Pizza nights
- Use of in-house 3D printers & scanners, CNC machines and the engineering team to create personal parts
- Backed pension scheme
- Overtime pay and additional days available
- Staff kitchen with full cooking facilities, including dishwasher

**Tags**

North Yorkshire Vehicle, Workshop, Automotive, Mechanic Job, Service Technician, Service Advisor, Customer Service,

Pay: £34,000.00-£36,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Relocation assistance
- Store discount

Work Location: In person



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