Customer Service Advisor Maternity Cover

2 weeks ago

Thirsk, United Kingdom Cod Beck Blenders Ltd Full time

Do you have great communication skills and a professional attitude towards your work? Do you strive to provide the best service possible at all times? Thrive in fast paced customer service environment? If you believe the answer to ALL of the above to be YES, you could be the ideal Customer Service Advisor for us **What aspects are involved in this role?** We are currently looking for a Customer Service Advisor to join our busy Customer Services team to cover Maternity Leave for up to 12 Months. In this role, you will be expected to deliver excellent service standards by acting as the front-line relation with customers across all channels and product categories. **Purpose of the job**: Guarantee a positive customer experience, ensuring quick and reliable follow up of all customer requests; for example sales order processing, product queries, information requests and complaints. This is a varied role comprising of logistics management, customer service and general clerical duties, which will require you to operate in a proactive and problem solving manner. **Tasks and Responsibilities**: - Forging strong relationships with customers. - Respond to enquiries and resolving customer issues, through collaboration. - Signpost new customers to relevant team member. - Provide to the customer, production and delivery updates. - Inputting sales orders into business planning system. - Liaising with hauliers regarding bookings, both in and out of site. - Intake, processing and updating of sales orders. - Acknowledging customer complaints and report dissatisfaction/failures in line with procedures. - Maintain up-to-date knowledge of customer specific requirements. - Administrative tasks as necessary. **The Person**: - Good standard of practical Customer Service experience (>3 years) - Minimum 2years experience within an SME manufacturing business would be beneficial. - He/she will show they have a professional and courteous attitude, with excellent interpersonal skills and a highly organised approach to their work. - Enthusiastic, energetic person with great phone manner - able to build and develop customer relationships. - Has a 'can do' positive attitude, a cheerful self-starter and can think on his/her feet. - Independent and self-motivated, confident using initiative to deliver results. - Ability to prioritise & manage own workload. - Strong track record in a relevant administrative role that provides a solid understanding of the sales / customer arena. - Educated to GCSE or equivalent in English and Math’s. - Computer literate, with a good understanding of Microsoft Office software. **Job Types**: Full-time, Contract Contract length: 9 months Pay: £24,000.00-£25,000.00 per year **Benefits**: - Casual dress - Company pension - Free parking - On-site parking Schedule: - Monday to Friday **Experience**: - Customer Service Advisor: 2 years (required) Work authorisation: - United Kingdom (required) Work Location: In person Application deadline: 31/01/2025

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