Customer Service Executive

1 week ago

Wantage, United Kingdom Global CTS Ltd Full time

**Customer Service Executive,Wantage (Car driver essential) - Hybrid (4 days office/1 day at home)**
**8am to 5pm**
**£28,000 - £34,000 depending on relevant experience FINANCIAL EXPERIENCE A MUST, UTILITIES EXPERIENCE HIGHLY DESIRABLE**
Global CTS are working with an SME based in rural Wantage who are looking for a Customer Service Executive to join their team. As a Customer Service Executive you will be responsible for service delivery to several customers. The Customer Service Executivewill account manage key accounts as well as provide reports.
**Key Responsibilities**
- Dealing with customer queries and requests in a professional and efficient manner
- Managing acquisitions and disposals for existing contracts
- Submitting regular batches of validated invoices to the customer to pay
- Ensuring invoices are paid within terms, communicating remittance information to suppliers
- Supplier account management, liaising with suppliers to ensure payments are correctly allocated and debt positions are managed
- Resolving challenges and obtaining refunds/credits
- Analysing and querying historic data
- Producing reports

**Skills and Experience**
- Utility/ Energy experience desirable
- Have a mathematical and analytical skill set
- Experience of reporting and running reports
- Have excellent communication skills, dealing with all levels
- Be self-motivated and able to work on your own
- Skilled in the use of Microsoft Excel as well as Microsoft Office
- Well presented and professional

Global CTS Limited

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