Customer Services Account Coordinator

5 days ago

Redditch, United Kingdom Credere Resourcing Limited Full time

**Customer Services Account Coordinator**

**£24000 - £28000 DOE -Leading Busine ss - Redditch**

Working within a fast-paced customer service supply chain team you will manage a dedicated portfolio of Business to Business customers. You will be accountable for providing first class support and operate as a key link between customers and internal divisions.

You will be accountable for ensuring that product availability for store delivery. A varied and high-pressure role, you will manage orders from start to finish. This will include price checks for initial enquiries, monitoring inventory and stock availabilityand co-ordinating deliveries.

Role will require a confident problem solver, with strong influencing skills and the ability to build relationships both internally and externally. Strong communication will be key as you will be a central contact for internal divisions as well as beingfirst point of contact for business customers. This is an extremely fast paced environment supplying into major retailers, therefore you will need to be someone that can prioritise and work under pressure. A resilient character is a must.

You will have solid attention to detail skills and have excellent knowledge of Microsoft Office Word and Excel. You will use various systems on a day to day basis.

**The successful Customer Services Account Coordinator - Supply Chain will have the following skills and experience**:

- Have experience of working within a similar customer services role ideally working within a supply chain, demand planning, transport or logistics environment.
- Ideally experience of resolving supply/product availability issues;
- Have worked ideally within a retail, FMCG or manufacturing environment.
- Microsoft & Word Excel knowledge essential, plus the abiilty to manage and manipulate high amounts of customer data

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