Client Services Support Specialist

**ESSENTIAL JOB FUNCTIONS**
- Administration of Microsoft Intune
- Administration of LAPS, Bit locker, and other security related tools
- Microsoft 365 administration experience
- Write and perform training sessions for computer users
- Maintain daily performance of computer systems
- Ability to troubleshoot by asking the correct questions to determine nature of problem.
- Walk client through problem-solving process
- Ability to work with customers face to face
- Install, modify, and repair computer hardware and software
- Run diagnostic programs and general cleanup maintenance to resolve problems.
- With guidance, general resolution to technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Preserve and grow knowledge of help desk procedures, products and services by building and maintaining a “Knowledge Base” that can be used for both Help Desk and client self-help
- Install computer peripherals for users
- Follow up with clients, provide feedback and see problems through to resolution
- Gain feedback from clients about computer usage
- Ability to identify and put solutions in place to reduce repeat problems
- Asset Management Administration
- Support flexibility for on-call rotation
- Other duties as assigned

**PHYSICAL REQUIREMENTS**
- Job may require extended sitting or standing, use of standard office equipment
- Job requires the ability to use vision, adjust focus and work on a standard computer screen
- Use of audio-visual equipment is required

[The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.]

**OTHER SKILLS AND ABILITIES**
- Self-starter attitude with ability to troubleshoot and conduct own research on solutions
- Ability to work in a team environment
- Proven working experience in providing help desk support and desktop support.
- Working knowledge of help desk software, databases and remote control.
- Strong client-facing and communication skills (verbal, written, presentation).
- Troubleshooting and multi-tasking skills.
- Client service orientation.
- Pays attention to detail and accuracy.
- Shows good judgment
- Confidence.
- Ability to step outside normal role to fix issues that may not directly be related to just technology
- Organizational skills

**EDUCATION AND EXPERIENCE**
- High School Diploma or GED required
- Bachelor’s degree preferred
- 2 to 3 years of Client Support and Application Administration experience

**PROFESSIONAL CERTIFICATION**
- Professional certification may be required in some cases

**WHY SHOULD YOU WORK FOR CRANE?**

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

- 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
- Excellent Medical, Dental and Vision benefits
- Tuition Reimbursement for education related to your job
- Employee Referral Bonuses
- Employee Recognition and Rewards Program
- Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
- Employee Discounts
- Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
- Potential to earn a quarterly bonus

Come join the leader in logistics and take your career in the right direction.

**Disclaimer**:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

We are preparing to comply with the Biden Administration's mandate on COVID-19 vaccination. Please be advised that employment with the Company may be contingent upon your ability to provide proof of vaccination except in limited circumstances where you are eligible for a legal accommodation.

**Education**: Required
- High School or better