Senior Technical Specialist

2 weeks ago

Middlesex, United Kingdom NPL Full time

We have an exciting opportunity for a Senior Salesforce Administrator/Developer (Technical Specialist) at NPL. The focus for this role is to lead on the design, development, and support of the platform. You’ll be joining the Enterprise Systems team.

Salesforce is becoming a crucial business tool within NPL and we require a Snr Salesforce Administrator/Developer (Technical Specialist) to support the adoption within the business. The person will be required to collaborate with key stakeholders in the organisation, including Sales, Marketing, Commercial Excellence, business analysts, project managers and end-users to gather and analyse their business needs and requirements, and to consequently drive the development of the Salesforce platform in response to those needs to meet strategic objectives.

This role will be looked upon to execute and lead on technical implementations and integrations, ensuring best practices are being followed.
Implementing security by design within the system will be paramount, working alongside our Information and Cyber Security teams.

You must be adept at using Salesforce APIs to build seamless connections that enable data flow and functionality across platforms.

**Responsibilities**:

- Responsible for identifying, designing, developing, and implementing solutions and processes to meet the stakeholders' business needs.
- Support continuous improvement and identify opportunities to bring about increased efficiencies and value.
- Build strong, collaborative customer and stakeholder relationships that will enhance NPL’s ability to deliver its mission, its reputation and remain sustainable.
- Collaborate with NPL colleagues to ensure governance for Data and Processes are in-line with Cyber Security and GDPR requirements.
- Administration of the platform
- Customising and configuring Salesforce, including creating custom objects, fields, workflows, triggers, and validation rules.
- Identifying, developing, and implementing the required integrations between Salesforce and other systems.
- Performing unit testing, integration testing, and managing user acceptance testing to ensure the quality of deliverables.
- Providing continuous technical support and troubleshooting
- Staying up to date on Salesforce best practices, industry trends, and new features to continuously improve the solutions.
- Setting up and managing Processes Automations with Workflow, Process Builder, and Flow as well as Security and Sharing Rules.
- Manage the periodic platform updates, keeping the business informed of new features and bug fixes.

We are now working in a hybrid way, with a mix of remote and office working. We strive to offer a great work life balance - if you are looking for full time, part time or flexible options, we will try to make this work where business possible. This will be dependent on the kind of role you do and part of the business you work in.

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