Customer Service Advisor

2 weeks ago

Middlesex, United Kingdom Aquam Water Services Ltd Full time

**About us**

Aquam Water Services Ltd is a UVDB accredited supplier of licensed standpipes for most of the UK water utilities. We supply and deliver the correct, legally compliant water standpipes to any authorised user of the network.

**Purpose**

To provide administrative services for the water company operations in a timely manner adhering to all Company procedures.

**Primary Responsibilities**
- Answer the phone lines on behalf of the water company contracts
- Liaise with customers to obtain meter readings and input to system
- Process renewals
- Raise invoices and credit notes with the appropriate authorisation
- Respond to customer enquiries in a timely manner
- Other administration duties as appropriate

**Other Duties**

From time-to-time there may be a requirement to assist with the following:

- Day-to-day depot operational activities such as standpipe collections, cleaning and racking
- Occasional standpipe deliveries if required - van provided
- GPRS maintenance activities (eg battery swap outs)
- Support with driver routing and logistics

**Requirements**:

- Excellent administrative skills with attention to detail
- Excellent communication skills, both written and verbal
- Ability to use a variety of IT systems and software
- Proficient in phone etiquette and customer service principles

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, requirements, or working conditions associated with the role.

Pay: £27,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Quarterly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Tool hire: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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