Customer Service Administrator

1 week ago

Middlesex, United Kingdom D R Newitt Full time

A leading UK client of ours within the innovative food manufacturing industry has an opportunity for a Customer Service Administrator. This role is a business-critical position that will involve working closely with the sales team. All training will be provided for the opportunity, where you will be in the office in London Mon - Fri, 9.30am - 6pm, once training has commenced you will be able to work from home or be hybrid, the decision is yours. **The Role** - Providing general daily support to the rest of the Customer Service team - Orders processed accurately, according to specific customer requirements and any anomalies reported - Arrange 3rd party transport for those orders that require it - Working with internal business partners and customers regarding special customer requirements - Opening new accounts, general office administration and filing - General support role for the Sales Team - Resolve day to day issues where necessary - Meet all required standards and service levels for all customers - Ensure good communication with all key departments of the business - Display a "can do" attitude - Comply with Health & Safety & Food Safety Standards within the business - Attention to detail and quality focus is essential - To contribute to the Health & Safety, Food Safety and Socio-Environmental values, and to help achieve the company wide objectives that are communicated on an on-going basis - Achieve all KPIs and annual goals set, including objectives - Proficient in relevant Microsoft skills especially Outlook and Excel - Proficiency in the English language - An applicant who has either relevant administration and sales support experience, or has experience of working within a Customer Service department - Excellent attention to detail - Efficiency is key as the role is fast paced regarding administration and communication - Task orientated - Independent worker with pro-active skills to complete tasks in a timely manner - Good sense of judgment - Strong verbal and written communication skills - Team spirited/good sense of humour - Resilience - Ability to motivate the team **Benefits** - 25 days annual plus 8 public holidays per annum (some bank holidays will be rota’d) - Auto-Enrolment Pension - Life assurance (following 3-years’ service) - Discretionary Bonus Scheme - Long service awards - Free parking on site - Up to 40% discount on Company products - Plethora of discretionary benefits available via online portal - Annual salary review (our 'movers and shakers’ are always rewarded) - 10% KPI related bonus based around challenging but achievable tasks related to the role

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