Customer Service Consultant Hybrid

5 days ago

Middlesex, United Kingdom Vermelo RPO Full time

**Middlesex, Uxbridge - Hybrid Working Available**

**Monday****:

- Friday shifted between 8 am-6:30 pm**

**Salary: £21,000 - £23,000, plus on average £4,200 PA in commission**

**The Company**

My client is a leading and expanding motor insurance group who are renowned for its staff reward and recognition and is in Time’s Top 100 Companies to work for.

This exciting opportunity to work for a dynamic, fast-moving company within the credit hire industry who prides itself not only on brilliant service to its customers but also maintaining an enviable place to work. The company have been established for over 27 years and is currently going through a period of significant growth because of this are looking to recruit a First Response Claims handler to join the team.

**Key Responsibilities**:

- Manage new customer referrals procured by various partner companies
- Use a variety of resources to investigate key factors such as causation, accident-related damage, and fraudulent behaviour
- Sell the company and our many benefits to maximise hire opportunities
- Facilitate the arrangement of a replacement vehicle while theirs is off the road
- Making commercial decisions for the benefit of the business
- Empathetic management of multiple client accounts
- Identify key requirements for replacement vehicles

**Key Skills and Knowledge**:

- Great on the phone
- A confident communicator
- Good sales, negotiation, and persuasion skills
- Have the ability to make fast, informed decisions
- Excellent organisational and prioritisation skills with strong attention to detail
- Have an interest in further developing your skills and experience
- Maintain good levels of communication
- A high level of customer service and the ability to empathise with clients following an accident
- Friendly bubbly individuals who value teamwork
- Good knowledge of Microsoft Word and Outlook

This role would suit someone who is bubbly, and friendly and who has a great passion for customer service. The role calls for someone who is eager to learn and a strong team player.

**Hours**:
0800-1630, 0930-1800, Mon - Friday

Approx one Saturday per month 0900 - 1500 paid on top of salary

**What benefits are there?**
- We offer 33 days holiday (inc Bank Holidays) with the ability to buy and sell more days
- We have a 5% contributary pension scheme
- Flexible working available
- Health and wellbeing support including a Healthcare Cash Plan
- Life assurance 4x annual salary
- Online portal offering a whole host of individual benefits including retail discounts, memberships, discounted restaurants, cinema tickets and much more
- Structured training and development opportunities
- Rewards Scheme
- Sociable office and various social activities
- Monthly McDonalds Breakfast

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£25,000.00 per year

**Benefits**:

- Cycle to work scheme
- Discounted or free food
- Referral programme
- Sick pay
- Store discount
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Middlesex, UB8 2YF: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in Middlesex, UB8 2YF

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