Service Administrator

**Job Title: Service Administrator**

**Salary: 27000.00**

An exciting opportunity to work in a rapidly growing business, the successful applicant will be joining a highly driven team, and as a result will quickly develop the skills required, allowing to make a real difference, empowered to fulfil the potential.

NRG riverside prides itself on promoting and developing their people, therefore the successful applicant will be given full training which will be on-going. Due to continued growth, we are looking to recruit a Service Administrator.

We are looking for a flexible and committed individual to join our team in Tunbridge to efficiently & effectively undertake, implement & manage the administrative tasks relating to the workshop, technicians, and customers.

**Main Duties**
- Ensure that job cards are opened for every job prior to work commencement.
- Ensure that all job cards are then submitted back with all relevant data recorded, a supervisor signature recorded for validation and then process them for payment to the customer via I.T system.
- Ensure all inspection records & legal certification are sent to the appropriate customer within 24 hours of job completion.
- Ensure all vehicle asset lists are kept fully up to date of additions, deletions, and transfers.
- Collate and keep accurate records of all fleet & associated equipment assets.
- Support the fleet management areas of the Companies Operator Licence in accordance with legislation.
- Collate data from fleet & O - Licence audits and turn into meaningful reports for senior management.
- Ensure the accurate input of vehicle fleet defects and that they are signed off by the repairing agent/technician as well as communicated to the customer.
- Ensure the customer is kept fully informed of work in progress (WIP) and any potential delays or unexpected work / increase in costs.
- Ensure all work pre - authorisation from the customer is authorised to proceed and appropriate purchase orders numbers supplied and recorded.
- Work collaboratively with workshop departments to ensure timeliness of inspection & defect records and keep accurate vehicle history records in accordance with legislation.
- Record all overtime hours, holidays, and absenteeism weekly and submit for authorisation/payment once signed off by the workshop manager.
- Ensure purchase orders are raised, for relevant & associated fleet work.
- Ensure parts requisitions are analysed and audited for accuracy.
- Take workshop calls and order parts from key suppliers.
- Ensure inspections are booked into the workshop and that the technicians forward plan for workload in advance.

**Skills**
- Excellent organisational skills to complete reports on overtime, absenteeism, holidays, MOT 1st time pass rates & liaise closely with the customer.
- Requirement to communicate advice and information effectively both verbally and in writing.
- Requirement to identify information needs on behalf of the customer.
- The principles of confidentiality when handling information and advice - what type of information and advice may be provided.
- Knowledge of vehicle & workshop legislation to both understand and maintain the Companies.
- An excellent understanding of computer systems (Excel & Word)
- The ability to pay attention to detail & prioritise workload in accordance with business and customer needs is essential.
- Self-motivated and able to work without supervision.
- Professional telephone manner when dealing with internal colleagues, customer, and external suppliers.
- Previous related fleet administration skills (Desirable but not essential)

**In addition to a generous salary, you will also receive these benefits**:

- 33 Days annual leave (inclusive of statutory).
- Salary Sacrifice pension.
- Employee Assistance Program.
- OnDemand GP and face to face counselling sessions.
- Online health advice portal.
- Retail, leisure, and Holiday discounts.
- Dedicated training and development to support your career with our business.
- Recommend a friend bonus.
- Death in Service (available from day one of employment).
- Wellbeing programme.
- Free onsite parking.