Recharges Administrator

**Recharges Administrator**

**Salary: £24,570**

**Skelmersdale**

**37.5 hours per week**

**Monday
- Friday**

**Fancy working for a company where 89% of its people would recommend as a ‘Great Place to Work’, a place that has recently been accredited by an external party as a ‘Great Place to Work’ who also has double figures of boomerang employees every year? Then we want to hear from you**

An exciting opportunity has arisen for a Recharges Administrator to join a fast-paced and dynamic team at our head office in Skelmersdale. The Recharges Administrator will support the Recharges Manager in delivering an effective and efficient recharge process for all fleet assets across the NRG Riverside fleet. This role will focus on providing high-quality administrative support, maintaining accurate records, ensuring consistency in data entry, and supporting internal and external communications related to recharge activities.

**Who will you be working for?**

NRG Riverside is the UK’s largest municipal and specialist fleet hire company, we provide specialist vehicles on short and long-term hire, a range of vehicle maintenance packages and we offer a large portfolio of high-quality used vehicles for sale. NRG Riverside has the skills, knowledge, and expertise to support all your operational needs. Established in 1996, we’ve supported our valued customers to rationalise and decarbonise their fleets, save money and improve efficiency by reducing ‘Vehicle Off Road’ (VOR) time.
- Experience from within a similar role such as Recharge Administrator, Fleet Administrator, Customer Service Administrator, Sales Administrator, Customer Service Advisor, Transaction Administrator
- Excellent customer service skills with the ability to confidently communicate at all levels internally and externally
- Highly organised with good attention to detail and the ability to prioritise effectively
- Technically proficient with all MS Office systems including Excel, Outlook and Word
- Comfortable working with data, producing reports, and maintaining accurate records
- Experience in a finance, fleet, or asset management environment (desirable)
- Familiarity with invoice processing and/or customer billing systems (desirable)
- Understanding of vehicle recharges or similar transactional processes (desirable)
- Knowledge of CRM systems and data management best practices (desirable)

**What will be your duties?**
- As the Recharges Administrator you will support the Recharges Manager in ensuring internal processes and customer requirements are consistently followed.
- Monitor recharge activity, preparing and distributing regular reports, updates, and summaries.
- Maintain accurate and up-to-date customer records and assist with the onboarding of new customers in relation to recharge requirements.
- Respond to routine recharge queries from customers and internal stakeholders in a timely and professional manner.
- Ensure all recharges are accurately transacted and applied in line with agreed customer terms and conditions.
- Support continuous improvement initiatives by identifying opportunities to streamline or enhance administrative processes
- Assist in maintaining robust administrative procedures for the recharge process and contribute to regular reviews for ongoing improvement.
- Ensure compliance with internal standards and support efforts to improve accuracy, efficiency and the overall customer experience

**The main question is, what are the benefits for you?**
- 33 Days annual leave (inclusive of statutory).
- Salary Sacrifice pension.
- Enhanced maternity, paternity and adoption leave & pay.
- Employee Assistance Program.
- OnDemand GP and face to face counselling sessions.
- Online health advice portal.
- Benefits portal including retail, leisure, and holiday discounts.
- Dedicated training and development to support your career with our business.
- Recommend a friend bonus. (Up to £2,000)
- Death in Service (available from day one of employment).
- Wellbeing programme.
- Free onsite parking.
- Free uniform.

**How can you apply?**
- NRG Riverside has a recruitment process that is fair, inclusive and free from bias and we encourage our applicants to let us know if we can make it more user friendly for them. If our vacancies sound exciting, but your experience doesn’t 100% align, we still want to hear from you and would strongly encourage you to apply. We are proud to be an equal opportunity employer and are committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin ancestry, citizenship status, veteran status, and any other legally protected status under anti discriminatory laws._